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As of Aug 30, 2024, 657 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Surge Adventure Park's customer reviews analysis

The overall company reputation of Surge Adventure Park, based on recent reviews, is generally positive with some room for improvement. The park is commended for its variety of activities, including a zip line, rock wall, ropes course, and dedicated toddler area, which are particularly appreciated by children and adults alike. Customers also appreciate the cleanliness of the facility, the reasonable prices, and the courteous staff. Furthermore, the park seems to offer good deals for off-peak hours, enhancing the value for money. Despite these positive remarks, some concerns regarding cleanliness, specifically trash on the trampolines, have been noted, suggesting inconsistencies in maintenance. Additionally, there are indications that the park may be understaffed at times, impacting customer experience by limiting access to certain activities that require employee supervision.

Positive Feedback

Positive aspects of customer feedback for Surge Adventure Park include the variety of activities suitable for different age groups. This breadth of offerings ensures that children have a multitude of options for entertainment, from trampolines to zip lines and arcade games. Customers also recognize the dedicated areas for toddlers, indicating that the park is mindful of safety and enjoyment for younger visitors. Furthermore, the pricing strategy is generally perceived as fair, with customers expressing satisfaction with the value for the cost of admission. The commendable conduct of the staff, notably their friendliness and willingness to assist, contributes significantly to the positive customer experience. Special offers, such as reduced rates during weekdays, also highlight the park's effort to make its entertainment accessible.

Concerns and Threads

Key negative aspects mentioned in customer feedback primarily concern the cleanliness and staffing levels at Surge Adventure Park. Some customers reported finding trash on the trampolines, suggesting a lapse in the facility's maintenance practices. There are also complaints about employees not actively engaging in their duties, resulting in activities such as the high jump, trapeze bar, and zip lines being unsupervised. These issues not only affect the overall experience but also raise safety concerns. The underwhelming performance of management and supervisory staff is highlighted as a detriment to the park's potential success. Staff shortages were also mentioned, with employees reportedly spread thin across multiple roles, which might limit the availability and attentiveness required for optimal operation of the park's attractions.

Frequently asked questions about Surge Adventure Park

Are there activities for children of all ages at Surge Adventure Park?

Yes, Surge Adventure Park offers a variety of activities, including trampolines, a zip line, rock climbing, and a ropes course. There is a dedicated area for toddlers, ensuring that children of all ages have suitable and enjoyable options.

Is the staff at Surge Adventure Park helpful and present in all areas?

While many customers have had positive interactions with friendly and helpful staff, there are reports of some areas not being adequately supervised due to understaffing. However, when present, staff members assist with activities and ensure safety.

What kind of pricing and deals can I expect at Surge Adventure Park?

Customers generally find the prices reasonable and are pleased with the value for the experience provided. The park occasionally offers special deals, such as reduced rates during off-peak hours or weekdays, enhancing the value for visitors.

Recent customer reviews and testimonials for Surge Adventure Park

Dan Thompson

5-Star

5 months ago

SUPER FUN PLACE! Went here for a cousin’s birthday and my son LOVED IT! SO MUCH FUN and SO many different athletic things for little kids to play on, climb on, and jump off of here! Super safe and super fun for little kiddos! We had a blast! You can literally spend HOURS here! Great place to take the family to! Was very clean and had pleasant workers. 😁👍

Patricia Holcomb

5-Star

2 months ago

I took my grandchildren (ages 8 and 9) here. They had a blast. There is a zip line, rock wall, ropes course, and much more. Something for each child to enjoy.

Laura Nieusma

5-Star

5 months ago

Surge Adventure Park in Columbia, South Carolina, exceeded my expectations on multiple fronts. The dedicated toddler play area was a standout feature, providing a safe and enjoyable space for the little ones to bounce around. The manager’s welcoming and friendly demeanor added a personal touch to the experience, making us feel right at home. One notable convenience was not having to purchase socks; instead, they allowed us to use the socks from our home trampoline park, saving us a couple of bucks. The prices were reasonable, offering excellent value for the quality of the experience provided. The picture is the dedicated toddler play space.

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Surge Adventure Park's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Surge Adventure Park

Are there activities for children of all ages at Surge Adventure Park?

Is the staff at Surge Adventure Park helpful and present in all areas?

What kind of pricing and deals can I expect at Surge Adventure Park?

Recent customer reviews and testimonials for Surge Adventure Park

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