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As of Apr 07, 2024, 499 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Stand Up Guys Junk Removal's customer reviews analysis

Stand Up Guys Junk Removal garners a mixed reputation from the customer reviews provided. The company is praised for professionalism, punctuality, and hard work, as evidenced by reviews mentioning efficient service and a strong work ethic. Customers noted their satisfaction with fair pricing and the willingness of employees to perform labor-intensive tasks diligently, leading to commendable outcomes, such as the thorough removal of a flagstone patio. However, there are significant concerns regarding pricing transparency and customer service. Instances of being charged more than the initial quote and experiences with potentially dangerous negligence, like leaving broken glass, taint the company's image. Although there seems to be proactive follow-up in some cases, frustration with the lack of immediate remediation and perceived intimidation during payment disputes creates a negative undertone in some of the feedback.

Positive Feedback

Customers of Stand Up Guys Junk Removal appreciate the company for several standout positive aspects. Notably, numerous reviews commend the hard work and effectiveness of the crew, with references to completing tasks in under 15 minutes and thoroughness in jobs like clearing a backyard patio. Positive remarks also emphasize the professional demeanor and the politeness of team members, which contribute to an overall excellent service experience. Time management is another strong suit, with the company often arriving on time or even early, enhancing customer convenience and satisfaction. The follow-up communication displayed by the company to ensure booking completion after customers initiated contact suggests a dedication to securing and fulfilling service requests.

Concerns and Threads

Despite the positive highlights, Stand Up Guys Junk Removal faces critical customer feedback primarily centered around issues of pricing and post-service cleanup. Some customers reported significant discrepancies between quotes and final charges, with unexpected labor fees leading to feelings of being scammed or intimidated. Additionally, there are isolated instances where crews left areas with harmful debris like broken glass, causing safety concerns. Such oversights necessitate clients to undertake cleanup tasks, which they believe should be part of the service provided, especially considering the cost. Customer service response to these issues seems inconsistent; some clients did not receive timely follow-ups regarding their complaints, further contributing to a perception of unreliable customer support.

Frequently asked questions about Stand Up Guys Junk Removal

Does Stand Up Guys Junk Removal provide upfront and transparent pricing?

Some customers have reported receiving fair initial quotes, but there are also instances where the final price was higher than originally quoted due to additional labor fees. It is advisable to discuss all potential charges with the company before service to ensure transparency.

Will there be a clean-up after the junk removal is completed?

While the crew of Stand Up Guys Junk Removal is recognized for their thoroughness in removing items, there have been complaints regarding post-service cleanup, especially concerning hazardous debris like broken glass. Customers are encouraged to clarify expectations about clean-up services during the booking process.

What is the typical response time for resolving customer complaints?

The response time for resolving complaints varies. Some customers report timely follow-ups and proactive communication, while others have experienced delays and unsatisfactory resolutions to their issues. Promptness in addressing concerns appears to be an area needing improvement.

Recent customer reviews and testimonials for Stand Up Guys Junk Removal

Jim Lomonaco

5-Star

a month ago

I recently removed a flagstone patio in my back yard that was around my pond I recently removed and called Stand Up Guys Junk Removal and am glad i did! This is the way to do business! The truck showed up with two young men ready to work. They provided me with a free quote, which I accepted as it was reasonable fair price. These two guys then stepped into action and worked very hard clearing the area of all stones. They had a great work ethic and wanted to do a good job and they did an outstanding job!! I highly recommend Stand Up Guys Junk Removal. This is a first class business with great staff and reasonable prices. See before and after pictures.

Brooklyn Clark

5-Star

a month ago

Do NOT recommend this company! They showed up and backed in to the driveway. When they let their back end down, glass fell out of their truck and all over my garage, driveway, and alley. One guy made a comment that they needed to pull out when they are done and clean it up. However, they left and never even attempted to clean it up. My husband called and was told they were heading back. They didn’t. He called back again and was told that they had other calls to go to and that it would have to be the next day. My husband said they owed us some kind of credit and they refused. He asked to have the general manager call him back and has yet to hear from him.

Adela

5-Star

4 months ago

Awesome experience with Stand Up Guys! Arrived on time, very professional and friendly. All in all, Dominic and Brandon were a great help in removing the rest of the furniture and other nick-necks after downsizing. I would definitely recommend them. Thank you guys!

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Stand Up Guys Junk Removal Reviews Summary

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Featured review

Stand Up Guys Junk Removal's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Stand Up Guys Junk Removal

Does Stand Up Guys Junk Removal provide upfront and transparent pricing?

Will there be a clean-up after the junk removal is completed?

What is the typical response time for resolving customer complaints?

Recent customer reviews and testimonials for Stand Up Guys Junk Removal

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