The reviews of Sam's Gutters present a mixed company reputation with individual customer experiences ranging from highly satisfactory to gravely disappointing. A common positive theme is the professionalism of certain technicians, specifically Mark, who is repeatedly mentioned for his expertise, thorough work, and good communication, indicating a potential variability in service quality based on the technician assigned. The company is commended for on-time arrivals, provision of before and after photos, and explaining issues and the work carried out. Despite these positive notes, there are significant concerns about unprofessional behavior, evident in reports of avoided follow-ups, inadequate repairs, and, critically, a failure to correctly install gutters despite multiple visits, which raises questions about the overall consistency and reliability of the services offered. The negative feedback often mentions poor workmanship and a lack of accountability in rectifying issues, indicating a potential systemic problem within the company's operations or customer service protocols.
Customers highlight several key positive aspects of Sam's Gutters. The company's staff, particularly Mark, is described as professional, knowledgeable, approachable, and polite. Timeliness is another strong point, with numerous clients noting that technicians arrived on time and completed their work efficiently. The attention to detail - including the provision of photos for transparency and explanations of issues - is well-received. Customers also appreciate the company's flexibility in dealing with challenging situations, such as navigating narrow hallways in a Victorian house/flat conversion. The extra mile of performing additional services without charge demonstrates a commitment to customer satisfaction and thorough service delivery.
The negative feedback for Sam's Gutters reflects serious concerns about the company's service quality and reliability. Some customers describe experiences of clear avoidance, with cancelled follow-up appointments and delayed services pushing their patience. The manifestations of poor workmanship, notably in the incorrect fitting of gutters leading to water damage, are recurrent issues. The situation is exacerbated when technicians fail to address identified problems effectively, requiring multiple visits without permanent solutions. Additionally, communication failures and the absence of a swift response to urgent matters, such as being left with no gutters during heavy rain, point to a critical need for improved customer service and operational management.
Many customers report punctual and professional service, especially highlighting technicians named Mark for their expertise and thorough work. However, experiences may vary depending on the assigned technician.
Yes, customers have mentioned that technicians from Sam’s Gutters provide before and after photos of the work as well as explanations about the procedures carried out.
Some customers have experienced difficulties with follow-ups and have required multiple visits to resolve issues. It is advised to address any concerns immediately with the company and discuss the procedures for corrective measures.
Blocked and leaking gutters if not dealt with in time can cause damage to your property and can also affect the value of your property!It is recommended that you have your gutters cleaned annually and in addition to cleaning your gutters now, you can also schedule in future gutter cleaning services so that you don´t have to worry about remembering. We will send you a reminder a few weeks before your gutter cleaning services are due and you can simply rest assured in the knowingness that your roof is being cared for.At Sam’s Gutters we are specialists in gutter cleaning, gutter repairs, gutter replacements, roof cleaning and roof repairs of both residential and commercial properties.
