Signed up for their regular gutter cleaning service. This supposedly included small repairs and notification of anything bigger that might be needed. I was excited to have someone else "looking after" my gutters for me after having basement water issues in the past. Unfortunately, on at least 3 occasions, they came, cleaned, left, and took no notice whatsoever of problems with my downpouts. On one occasion I called them back out -- they did come, and did fix the problem, thus the 2 stars instead of 1. But on another occasion they came, cleaned, left, and when I did a walk-around upon getting home from work and seeing they found "no problems", saw that one downspout had rusted through above the elbow to the point that pinestraw (clogging the inside) was sticking out all over the holes. The rust was bad enough that I was able to grab the elbow and just pull it and the last remaining pieces of metal broke off. Then I was able to get up inside and pull out about 2 feet worth of leaves/pinestraw. I rigged a system the best I could to keep it from dumping rainwater directly at the foundation (right where we've had basement water issues) and then tried to call. I got interrupted, didn't finish the call, and unfortunately forgot about it (remember, I wanted someone else to think about this for me!) -- I happened to be home the next time they came out -- they were done in under 10 minutes, said not a thing on the door tag about the issue, and left (with it looking exactly as it still does in the pic). This time I did remember to cancel my regular service, but now they call me constantly trying to get me back. Not worth the inflated price -- the one I was willing to pay only because it was going to make my gutters "worry free". {In response to Ned Stevens' comments -- the photo taken here was from April 20, the same day of their service call. The gutter looked like this BEFORE the call -- ever since I "rigged" it after the PREVIOUS call. I took the photo right after I saw that they had come again and noted no repairs needed on the door tag. Why am I just now sharing a photo from April? Because Ned Stevens has only recently decided to call me non-stop looking for my business, inspiring me to share the reason I will NOT be using their services again.}