Customer reviews of Safe Harbor, CPA and Accountants reveal a mixed overall company reputation, presenting both positive experiences and significant grievances. On the positive end, clients commend the firm for its expertise in international tax affairs, highlighting Chun and his team's professionalism, knowledge, and customer service. Clients who had complex tax scenarios, especially those related to international matters, were appreciative of the detailed, responsive, and consultative approach Safe Harbor provides. These clients were especially grateful for the firm's ability to navigate global tax intricacies, where most other alternatives seemed to lack the necessary depth of knowledge. However, recurring themes in negative reviews include concerns about communication post-payment, efficiency, and the perceived value of services rendered. Instances of customer dissatisfaction are acute, with some expressing regret over their engagement with the firm and casting doubt on its integrity and billing practices.
Positive feedback for Safe Harbor points to several key strengths: the firm's specialized knowledge in international tax is frequently lauded, with clients feeling confident in the team's ability to handle complex global tax issues. Many reviewers describe a high degree of satisfaction with the communication skills, politeness, and professionalism of Chun and his team. Repeat customers and those with long-term relationships cite the reliability and thoroughness in preparing tax returns and the firm's capacity to demystify the tax process for both foreign nationals working in the U.S. and small business owners with international engagements. Importantly, the ease of the process and the consultative approach that includes free initial consultations and generous time allocation for meetings are particularly valued by clients.
The negative feedback for Safe Harbor, CPA and Accountants appears to concentrate around a few serious concerns. A significant portion of clients report a degradation in communication and service quality following initial payments, with some feeling ignored or abandoned once funds were transferred. An alarming review suggests a potential for retaliatory behavior in response to criticism. Instances of perceived overbilling and lack of transparency in fees, especially for meetings and consultations, have been noted as areas of contention. The feedback includes serious accusations of inefficiency and failure to deliver on promised services, leaving some customers feeling misled and describing their experience as a waste of resources.
According to customer reviews, Safe Harbor CPA is often praised for its knowledge and expertise in handling complex international tax affairs, with many clients expressing satisfaction in this area.
While there are clients who have reported positive communication experiences with Safe Harbor, some reviews indicate potential issues with responsiveness and communication quality after initial payments have been made. It's advised to establish clear communication expectations at the outset.
Some customer feedback has raised concerns about the billing practices and transparency at Safe Harbor. It's important for prospective clients to clarify the fee structure and service deliverables before entering into an agreement with the firm.
Safe Harbor CPAs aims to be the best San Francisco CPA firm as well as top-rated tax service in San Francisco for individuals and businesses. Our accountants specialize in individual tax return preparation and business tax returns as well as international tax and expatriate tax returns. We also do income tax preparation, business partnership and LLC tax returns as well as other estate planning. Our financial services include IRS audit defense (FBAR compliance) and audited financial statements. As tax advisors, we service accounting clients (including startups) from the entire San Francisco Bay Area including San Jose, Oakland and Marin County. We pride ourselves as one of the top accounting firms in the Bay Area, giving our clients the best
