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Callan Accountancy Reviews Summary

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Accountants | Glasgow

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21 - 23 Woodside Pl, Glasgow G3 7QL

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Callan Accountancy?

As of Apr 18, 2024, 79 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Callan Accountancy's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 18, 2024
Last updated
April 18, 2024

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Callan Accountancy's customer reviews analysis

Callan Financial Group exhibits various aspects that contribute to its reputation based on client reviews. The company is primarily praised for its professional, knowledgeable, and responsive approach to accountancy services. Advisors such as Stephen, Magda, and Kirit are frequently mentioned for their expertise and client-oriented support. They are credited with providing clear explanations, efficient tax guidance, and ensuring clients are kept informed. However, the firm has faced criticism from a client who reported negative experiences such as poor communication, payroll errors, and perceived high cost for the services with a specific note of delayed responsiveness, although it is mentioned that service has since improved. Generally, the majority perceive their experience as satisfactory with an emphasis on the team's dedicated and personal approach to handling tax and accountancy matters.

Positive Feedback

The positive aspects encapsulated in customer feedback for Callan Financial Group highlight their ability to deliver satisfactory accountancy services with a personal touch. Specifically, reviewers commend the team's patience and capability to educate clients about their financial matters in an understandable manner. The responsiveness and efficiency of the team, particularly individuals like Magda and Kirit, are applauded. Moreover, the ease of contactability and the proactive behavior in keeping clients updated contribute to a perception of reliability. The group’s integration of effective systems also appears to instill confidence in clients that their financial affairs are being handled diligently. Lastly, the ability to save clients money and provide tax-efficient pathways is singled out as a distinct advantage offered by Callan Financial Group.

Concerns and Threads

Feedback does indicate some negative customer experiences with Callan Financial Group. The most prominent of these relates to communication issues, exemplified by a client who experienced delayed response times and payroll mistakes, which led to dissatisfaction with the timeliness of service. This particular review also highlights a sense of frustration with the company's billing practices, suggesting a disconnection between the cost and the quality of service received. Although this view is not universally shared, and other reviews indicate a subsequent improvement in service quality, it does suggest that the company has, at times, struggled with operational efficiency and client communication, which could impact their reputation and trustworthiness among potential clients.

Frequently asked questions about Callan Accountancy

What type of services does Callan Financial Group offer?

Callan Financial Group offers a range of accountancy services, including self-assessment support, tax guidance, and payroll management for both individual and corporate clients.

Can I expect Callan Financial Group to be responsive and available?

Customers generally regard Callan Financial Group as responsive and readily available for queries and guidance. There are instances of past communication issues, but recent feedback suggests improvements have been made in this area.

Do advisors at Callan Financial Group provide clear explanations and financial education?

Yes, advisors such as Stephen, Magda, and Kirit are frequently mentioned in customer reviews for their ability to explain financial concepts clearly and provide educational support to help clients understand their accounts and taxes.

Recent customer reviews and testimonials for Callan Accountancy

Callan Accountancy
Sam Pattison
5-Star
4 months ago
I approached Callan Financial Group in need of support with my self-assessment and some queries I had on expenses etc. Stephen was more than helpful, and very patient throughout the whole process. He took time to really explain how tax worked and was really helpful from start to finish. I won’t hesitate to return to them in the future!
Callan Accountancy
Katie Anne
5-Star
5 months ago
Stephen has been equally professional and knowledgable in his field of expertise. He was always contactable and ensured we were kept up to date with any updates on our relations. I would highly recommend Stephen and his team for any accountancy advice or guidance. Thanks again Stephen for all your help.
Callan Accountancy
Mozafar Hayder
5-Star
4 months ago
I finally feel on top of my company's accounts after years of subpar accountants. They take the time to explain things to you, and they're very responsive in general and use good systems that make you feel like they're always keeping on top of things. I would recommend them without hesitance.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Callan Accountancy's customers had a positive experience.

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Callan Accountancy

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
79
reviews
Excellent
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Average
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Poor
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About Callan Accountancy

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