Roto-Rooter Plumbing & Water Cleanup appears to have a generally positive overall company reputation based on recent customer reviews. Many customers praise the promptness, professionalism, and thoroughness of the technicians who provided service. Frequently highlighted is the technicians' ability to explain complex plumbing issues in an understandable manner and their efforts to clean up after completing the work. The timeliness of service, especially during emergencies and off-hours, is often commended, along with the customer service provided over the phone. However, there's a notable concern regarding pricing transparency and perceived overcharging. A review raised alarming issues of unethical and predatory practices, especially targeting the vulnerable, and suggested the company's flat rate system is not customer-friendly and lacks clear communication on service charges.
Positive customer feedback for Roto-Rooter Plumbing & Water Cleanup is notably strong in areas such as customer service, promptness, and problem-solving. Customers have reported that technicians like William, Shawn, and Jeff have been on time, knowledgeable, and friendly, ensuring they understood the service being provided. Experiences during emergencies have emphasized fast, reliable, and friendly service, with appreciable efforts made by technicians to explain the intricacies of the plumbing issues at hand. Additionally, the responsiveness of staff over the phone and their absence of a frustrating automated system is a recurring theme in positive reviews. The effort by the technicians to minimize disruption by covering kitchen and furniture and providing cleaning post-service also received high praise.
Negative feedback for Roto-Rooter Plumbing & Water Cleanup primarily focuses on issues related to pricing and customer service post-service encounter. High service fees, particularly for simple tasks such as unclogging drains, have been highlighted, with instances of nearly $900 being charged, raising concerns about price transparency and ethical billing practices. The lack of upfront quotations and detailed receipts contributes to the atmosphere of distrust in some reviews. The reviews suggest that follow-up communication after service can be unsatisfactory, with difficulties in obtaining itemized bills and detailed explanations for the high costs. A customer's report of their experience with an assessment service perceived to lack depth and value for the price captures a sentiment of disappointment with certain services provided.
Based on customer reviews, Roto-Rooter typically exhibits quick response times for emergencies, with instances of technicians arriving within an hour and in some cases, as quickly as 20 minutes after the call is made.
Some customers have reported not receiving an upfront quote over the phone prior to service. It is advisable for customers to request a detailed quote or estimate before technicians commence work to ensure transparency.
Roto-Rooter technicians are reported to take measures to protect the work area with plastic coverings and are noted by several customers for their thorough cleanup following plumbing services.
When you need an emergency plumber near me in Washington, DC or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
