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As of Mar 22, 2024, 335 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Reeds Rains's customer reviews analysis

Reeds Rains Estate Agents in Morley generally possess a strong reputation based on the collected customer reviews, with particular commendation directed at specific staff members for their proactive and supportive approach throughout different process stages. Key staff members such as Michael and Myles receive multiple mentions for their diligence, informative updates, and tenacity in ensuring clients' goals are met, which shows a tendency towards a personalized and attentive service. However, there are notable concerns regarding communication breakdowns and management of the property maintenance issues, which tarnish the agency’s overall reputation. Instances of unprofessionalism, scheduling mishaps, and inadequate property safety checks have caused significant distress for several customers. This contrasting feedback suggests that while the agency can offer a commendable service, there are inconsistencies that could significantly impact the customer experience.

Positive Feedback

The positive aspects of customer feedback for Reeds Rains Estate Agents Morley concentrate on the exceptional service provided by team members like Michael and Myles, who are frequently praised for their effective communication and proactive nature. Customers appreciate the regular updates during the property buying, selling, and renting processes, which highlights the agency’s strength in maintaining client relationships. Additionally, there are commendations for the agency's ability at swiftly resolving complicated situations and their capacity to facilitate the entire moving process. The effective tenant finding ability and the agency’s position, advantageous for local interactions, are also among the praised elements, suggesting a reliable and dedicated local service approach.

Concerns and Threads

The negative feedback for Reeds Rains Estate Agents Morley highlights critical issues such as poor communication, management oversight, and unprofessional conduct. Negative experiences include missed appointments, lack of punctuality, and inadequate responses to urgent maintenance needs, typified by a customer's severe trouble with a dangerous property condition. These accounts reflect a deficiency in both internal coordination and client communication, leading to customer frustration and distrust. Experiences described, including dismissal of serious maintenance concerns and manipulative interactions after service failures, indicate serious lapses in professionalism and customer care.

Frequently asked questions about Reeds Rains

Can I trust Reeds Rains Estate Agents Morley to communicate effectively during the buying or selling process?

While many reviewers have praised specific agents for their proactive and regular updates, there have been instances where communication has faltered. It is essential to establish your communication expectations upfront to ensure a satisfactory experience.

How responsive is Reeds Rains Estate Agents Morley to emergency property situations?

Feedback on emergency response is mixed. Some tenants reported severe delays and inadequate handling of urgent property issues, while others had no mention of such experiences. It's advisable to inquire about their emergency response protocols before engaging their services.

Is Reeds Rains Estate Agents Morley recommended for property rentals?

Reviews indicate a positive experience with named individuals who excel at finding tenants and managing the rental process. However, given some concerns noted about property maintenance, prospective renters should seek assurances regarding property checks and repair procedures.

Recent customer reviews and testimonials for Reeds Rains

Hari Prasath

5-Star

2 weeks ago

Working with Michael was fantastic. He was very proactive in terms of updating us the status and was very prompt in continuously following up with our buyers to get things sorted quickly. Great working with Michael and reeds rain. Thank you

Julie Short

5-Star

2 weeks ago

Reeds Rains have recently successfully sold my property and I can honestly say the service has been excellent from start to finish. Thank you to Michael for all his assistance and patience.

Noemi de la Torre

5-Star

3 months ago

I cannot recommend Reeds Rains enough. They supported us all the way until we moved into our new home. Special mention to Michael S, who did his best to keep us constantly informed. 5 years to you

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Featured review

Reeds Rains's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Reeds Rains

Can I trust Reeds Rains Estate Agents Morley to communicate effectively during the buying or selling process?

How responsive is Reeds Rains Estate Agents Morley to emergency property situations?

Is Reeds Rains Estate Agents Morley recommended for property rentals?

Recent customer reviews and testimonials for Reeds Rains

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