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Pype Hayes Golf Course

Pype Hayes Golf Course Reviews Summary

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Golf Courses | Birmingham

248 Eachelhurst Rd, The Royal Town of Sutton Coldfield, Birmingham, Sutton Coldfield B76 1EP

Trustguide Rating

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C
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Pype Hayes Golf Course?

As of Apr 17, 2024, 413 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Pype Hayes Golf Course's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 17, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 17, 2024
Last updated
April 17, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Pype Hayes Golf Course's customers had a positive experience.

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Pype Hayes Golf Course

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Pype Hayes Golf Course's customer reviews analysis

An analysis of recent feedback for Pype Hayes Golf Course & Gym reveals that the establishment enjoys a largely positive reputation, particularly for hosting events. The Operations Manager, Adam Irvine, receives commendation in several reviews for his attentiveness, supportiveness, and quick response. Staff friendliness, quality of service, and the quality of food are recurrent positive themes. The venue's suitability for special occasions is often mentioned, with guests expressing high satisfaction over various personal and community celebrations. Despite these positives, there is a note of dissatisfaction concerning the condition of the golf facilities during winter, with complaints about unplayable bunkers, poor tee boxes, and temporary greens, along with price increases during this period.

Positive Feedback

The key positive aspects highlighted by customers include the exceptional event management led by Adam Irvine, Operations Manager, whose support and responsiveness are repeatedly praised. Staff performance is characterized by customer focus, prompt service, and friendliness, which significantly contributes to the positive customer experience. The venue itself is lauded for its pleasant aesthetics and suitability for functions, including weddings, anniversaries, and other gatherings. The food offerings receive compliments for their quality, enhancing the overall experience. Additionally, despite observed busyness, the golf course is praised for its condition and the golfing experience it provides.

Concerns and Threads

Customer feedback surfaces some negative aspects as well, predominantly concerning the golfing experience during the winter season. Customers express dissatisfaction with the maintenance of the golf course, citing unplayable bunkers, neglected tee boxes, and the use of temporary greens, which seem incongruous given the increased prices at that time. Furthermore, some customers are distracted by public interference on the course, such as a member of the public exercising a dog, which detracts from the golfing environment.

Frequently asked questions about Pype Hayes Golf Course

Can Pype Hayes Golf Course & Gym accommodate special events like weddings or parties?

Yes, Pype Hayes Golf Course & Gym frequently hosts various special events, including weddings, parties, and wakes. Their Operations Manager is noted for being supportive, and the staff is praised for attentive service during these occasions.

Is the golf course at Pype Hayes well-maintained?

Customer opinions vary on this matter. While some reviews indicate that the course offers a good golfing experience with reasonable greens, there are complaints about the course's maintenance during the winter, including poor conditions of bunkers and tee boxes.

How does the venue handle busy periods or high customer volume?

Reviews suggest that the venue can become busy, especially during popular events. However, feedback also indicates that the staff is well-prepared for these occasions, and effort is made to minimize customer wait times, such as at the bar, through adequate staffing and efficient service.

Recent customer reviews and testimonials for Pype Hayes Golf Course

Pype Hayes Golf Course
Vicki Burton
5-Star
2 months ago
Thank you so much to Adam Irvine for being so attentive & helpful in the planning of my daughters surprise 21st birthday party. I can’t thank him & the staff enough for ensuring everything was perfect on the night.
Pype Hayes Golf Course
Roxanne Dowe
5-Star
5 months ago
I only have praises for this venue as we had an incredible experience when using it for our wedding reception. Adam Irvine- Operations Manager was very supportive and accomodating from the get go and on the day, always prompt with his response to our questions and needs. Also, his staff were customer focused (friendly and quick when serving food and drinks). Our loved ones commented on how lovely the venue was itself and would consider hiring it in the future. Thank you to all at Pype Hayes Golf courses staff who made our day special and memoriable.
Pype Hayes Golf Course
Greg Hughes
5-Star
3 months ago
All bunkers unplayable, poor tee boxes and temporary greens yet Mytime still put prices up during winter..!
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
413
reviews
Excellent
Good
Average
Fair
Poor
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About Pype Hayes Golf Course

Golf Courses
Welcome to Pype Hayes Golf Course & Gym. With spectacular natural surroundings, this is one of the most visited courses in the West Midlands.Whatever your golfing ability, it’s easy to see why this is such a popular course. The welcoming club house and friendly atmosphere allow you to enjoy your game and relax with friends. The well-maintained 71-par course has firm contoured greens, curved fairways, broad-leafed trees and bunkers. As well as golf, there’s a gym, exercise class studio and a function room suitable for every occasion. Our award-winning food and beverage team can supply delicious food for all types of events.
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