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Powell Electric Reviews Summary

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Electricians | Los Angeles, CA

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5625 Washington Blvd, Los Angeles, CA 90016, United States

Trustguide Rating

TrustScore®
A+
A
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C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Powell Electric?

As of Mar 28, 2024, 2742 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Powell Electric's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 28, 2024
Last updated
March 28, 2024

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Powell Electric's customer reviews analysis

An analysis of recent customer reviews indicates a consistently positive reputation for Powell Electric, marked by frequent praise for their professionalism, efficiency, cleanliness, and expertise. Customers commonly note the timely arrivals and thorough communication of the technicians, accentuating a strong emphasis on customer satisfaction. The company is commended for going beyond expectations, such as cleaning up the work area, labeling breaker panels, and handling additional requests not directly related to the service contracted. Powell Electric's personnel, from various teams, are repeatedly described as friendly, respectful, and knowledgeable, which seems to contribute to the company's strong reputation and repeated business.

Positive Feedback

Powell Electric receives acclaim for their professionalism, with comments frequently highlighting the technicians' diligence and careful explanation of the work process. Many reviews underline the cleanliness of the service provided, with technicians taking deliberate measures to protect property by tarping areas and cleaning up after completion of tasks. Customers appreciate the punctuality and communication, as teams like Adrian and Rudy, Juan and Arturo, and Ari, Daniel, and Martin are noted for arriving on time and keeping customers informed. The added touches like taking discarded boxes or labeling breakers reinforce a favorable image of Powell Electric's attention to detail and value-added service. Good customer experience is further reinforced by the courteous and considerate behavior of the staff.

Concerns and Threads

While the majority of customer feedback is overwhelmingly positive, there are subtle indicators that could be perceived negatively, particularly in terms of pricing. One review directly mentions 'price was the price', implying a possible expectation of negotiation or a remark on the company’s pricing structure. Although it follows with an affirmation of high-quality service, for some customers, pricing transparency and competitiveness can be an area of sensitivity and play a crucial role in the overall satisfaction. Apart from this, there are no directly stated negative experiences within the provided feedback, indicating that any negatives are either minimal or not captured within this selection of reviews.

Frequently asked questions about Powell Electric

Are the technicians from Powell Electric timely and communicative?

Yes, customer reviews consistently note that Powell Electric technicians are punctual, providing advanced notice before arrival, and keeping customers well-informed about the work being performed.

Do Powell Electric services include post-job cleanup?

Absolutely. Reviews frequently applaud the technicians for protecting the work area during service and performing a thorough cleanup afterward, such as tarping areas and disposing of unrelated waste.

Does the company offer quality assurance for the electrical work done?

Yes, Powell Electric is portrayed as providing high-quality service, with technicians being described as professional, knowledgeable, and efficient. Additionally, their practice of going above and beyond, like labeling breaker panels and ensuring work is done right, suggests a commitment to quality assurance.

Recent customer reviews and testimonials for Powell Electric

Powell Electric
Shelley Venemann
5-Star
2 months ago
Adrian + Rudy came today to replace two recess lighting cans with pendant lighting fixtures. I am extremely happy with the outcome! They explained what they needed to work on, were very diligent about the whole process and made sure everything was in working order and area was clean and in order.
Powell Electric
Jonathan Myers
5-Star
4 days ago
Juan and Arturo helped us change 6 ceiling light fixtures and they were very professional and considerate. Everything turned out great and they cleaned the fixtures to make sure they looked great. They tarped everything to make sure nothing got dirty. I also had some leftover boxes, unrelated to the light fixtures, and they took them and discarded them for us. Top notch service. Would recommend.
Powell Electric
W stevenson
5-Star
2 months ago
Ari, Daniel, & Arturo were prompt, friendly, and respectful of my property. They made sure that all of my concerns were addressed and taken care. They even went the extra mile to switch my outlet in order accomodate my decorative plate after the work was completed so I didnt have to purchase another one! I will definitely recommend Powell to friends and family!
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Powell Electric's customers had a positive experience.

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Powell Electric

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
2742
reviews
Excellent
Good
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Poor
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About Powell Electric

Electricians
Powell Electric is your trusted choice for a local electrician in Los Angeles and all surrounding areas. No matter the electrical need in your home or office, Powell Electric is the Los Angeles electrician to call! Our technicians are skilled and trained to meet your residential electrical needs. We make it our highest priority to bring you the best level of customer service possible. We trust that you'll be 100% satisfied with our level of expertise and our care for you as a highly valued customer.
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