The reputation of Pimlico Plumbers among these reviewers is predominantly negative, showcasing a series of customer experiences that depict dissatisfaction with service quality, pricing, and customer service. A recurring theme in the feedback is the assertion of overcharging, with accounts of high costs for services that either did not resolve the issues or were perceived as unnecessary. Customers express a sense of feeling misled, particularly regarding the actual costs incurred versus initial quotes, indicating concerns about transparency. Instances of poor workmanship leading to additional damage and subsequent financial stress are noted, coupled with complaints about delays in service and unresponsiveness from customer support when attempting to address grievances. This collection of reviews points to a pattern of negative customer experiences, highlighting significant challenges the company faces in meeting expectations in service delivery and addressing customer concerns.
The positive aspects derived from the customer feedback are few and relatively minor in comparison to the negatives. The smoothness and quickness of the appointment booking system are noted as a plus in one of the reviews, suggesting that the process for arranging services is efficient. Furthermore, the responsiveness to an issue of overpayment was addressed with a refund in one particular case, indicating a capacity for corrective action when problems are clearly identified. However, owing to the overarching dissatisfaction expressed in these reviews, these positive notes do not seem to counterbalance the overall negative impressions of the company.
The negative customer feedback for Pimlico Plumbers centers on several key aspects. First, there are multiple instances where customers allege overcharging for services, with specific references to the perceived inflation of labor times and surprise rate increases. Secondly, customers report experiences of receiving low-quality work that later required rectification by other professionals. These complaints spotlight concerns about the company's value for money and the skills of its technicians. In addition, some customers experienced poor communication and delayed responses from customer service, exacerbating frustrations when seeking resolutions or refunds. Finally, there is a sense of mistrust that emerges from these reviews, with accusations of dishonest business practices, which substantially undermines the company's credibility and trustworthiness.
Based on customer reviews, be prepared for the possibility of rates being higher than initially quoted, and ensure you clarify pricing details before confirming your appointment. It may be beneficial to obtain a written estimate of the costs involved beforehand.
There appear to be concerns regarding delayed responses and difficulty in obtaining refunds or satisfactory resolutions. It's advisable to document your interactions and persist with follow-ups if you encounter service issues.
Some customers have reported unsatisfactory work that required further repairs, suggesting there may be variability in the quality of services provided. Consider seeking second opinions for major repairs and verify the credentials of the assigned technician.
Pimlico is London's leading service company - rated 'excellent on Trustpilot. Founded in 1979, with over 250 vehicles on London's roads, we can respond to customer emergencies in under one hour. If you need help with heating, plumbing, electrics, carpentry, drains, roofing, appliances, air-con, bathrooms or building, you can contact our London based call centre, 24/7.
