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Photo Express Reviews Summary

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Photographers | Edinburgh

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7 Melville Terrace, Newington, Edinburgh EH9 1ND

Trustguide Rating

TrustScore®
A+
A
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C
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F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Photo Express?

As of Apr 18, 2024, 192 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Photo Express's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 18, 2024
Last updated
April 18, 2024

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Photo Express's customer reviews analysis

The overall company reputation of PHOTO express, as derived from the customer reviews, emerges as overwhelmingly positive. Customers consistently praise the swift and professional service, highlighting the photographer's efficiency and the expeditiousness of the entire process; this is exemplified by numerous instances where passport photos were provided in less than 15 minutes. The knowledge of specific requirements for different passports and the ability to upload pictures easily to government websites are also emphasized as notably beneficial attributes. Furthermore, the quality of both the digital and printed photos receives commendation, with particular mention of superior passport pictures and excellent restoration of old photographs. Despite the numerous accolades, a minor point of contention arises from the lack of an option to receive digital copies for all services, indicating room for improvement in aligning with the digital preferences of some customers.

Positive Feedback

Customers have frequently recognized PHOTO express for its expediency, citing experiences of receiving high-quality photographs, including passport and visa photos, in remarkably short time frames. The convenience of not having to wait in line, coupled with the professional and friendly nature of the service, has engendered commendation from several reviewers. One prevalent positive aspect across feedback is the photographer's expertise, as is reflected in their ability to capture excellent photographs for official documents from customers of all ages, including infants. The added convenience of receiving both hard and digital copies promptly, as well as the photographer's adaptability to varying international documentation requirements, reinforces the positive perception and highlights the personalized aspect of the service. Additionally, the exceptional skill in photo restoration, delivering results beyond customer expectations, exemplifies the quality and dedication present at PHOTO express.

Concerns and Threads

While the vast majority of the feedback for PHOTO express is positive, a singular piece of constructive criticism can be found regarding the lack of options to receive digital copies for all services offered. One client expressed a wish for digital copies of the photos for personal use, such as for profile pictures or professional purposes, indicating a potential disconnect between the services provided and the digital needs of some customers. This feedback suggests that while the core services of PHOTO express are met with high satisfaction, there is an opportunity to enhance their offerings by incorporating a more comprehensive digital service to cater to the growing demand for versatile digital photograph use.

Frequently asked questions about Photo Express

How long does it typically take to get passport or visa photos at PHOTO express?

Based on customer feedback, PHOTO express is capable of providing passport and visa photos in a remarkably efficient manner, often completing the task in less than 15 minutes.

Can I get digital copies of the photographs taken at PHOTO express?

Yes, PHOTO express provides digital copies of photographs for some of their services, such as passport and visa photos, and sends them directly to your email. However, if you require digital copies for other purposes, it is advisable to confirm with them beforehand as this may not be a standard option for all services.

Is an appointment necessary for getting photos taken at PHOTO express?

It is not always necessary to have an appointment at PHOTO express, as customers have reported walking in and receiving service promptly. However, to ensure availability and reduce waiting time, it may be advisable to call ahead, especially for more specialized services.

Recent customer reviews and testimonials for Photo Express

Photo Express
Piotr Wojtkowski
5-Star
2 weeks ago
Needed a passport photo on the short notice and stumbled upon this service. The photographer was kind and extremely quick. He managed to snap a great photo in a few seconds and I was out of the shop with printed copies in less than 5 minutes. Greatly recomended!
Photo Express
D Clark
5-Star
a month ago
Brilliant service - took a couple of Min - got the best passport picture in 56 yrs! Easy to upload on to government website- worth every penny - prob works out cheaper than a Photo Booth.
Photo Express
Arun Srikanth
5-Star
3 months ago
So I went there to take a passport size photo. Very pleasant experience. cost me only 15 pounds. wait time was not more than 7 minutes. Excellent quality pictures. Highly recommend the service.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Photo Express's customers had a positive experience.

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Photo Express

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
192
reviews
Excellent
Good
Average
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Poor
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About Photo Express

Photographers
Photographer with studio at the east end of the Meadows. Family portraiture, passport photos, ID's and CV photos. High end film scanning, exhibition printing, retouching and photo restoration. Business portraiture, wedding photography and commercial photography including product photography, architectural photography and public relations.
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