Petri Plumbing, Heating, Cooling & Drain Cleaning exhibits a multifaceted reputation according to recent customer reviews. The preponderance of feedback underscores their professionalism, promptness, and expertise. Technicians are consistently praised for their communication, providing updates and educating customers about the services rendered. Highlighted service features include swift responsiveness, with same-day service and prompt call-backs noted. Furthermore, the detailed invoicing and transparent pricing presented to customers post-visit are appreciated. The company has established long-term relationships with customers through reliable and personable service, even if their rates are reported to be higher than average. However, a contrasting experience spotlights a significant pricing concern, where a customer perceived an overcharge for a relatively simple and quick repair. This indicates that while the company's reputation is largely positive, pricing and perceived value for money could affect some customers' experiences negatively.
The company is commended for its professionalism and reliability in servicing plumbing, heating, cooling, and drain cleaning. Technicians like Junior Thomas and William are lauded for their proficiency and diligent work ethic. Evidently, from handling installations to complex repairs, the technical team appears well-equipped to educate customers on both the process and maintenance of their systems, enhancing customer trust. The cleanliness and professionalism of the team, along with the value-added service such as the yearly inspection offering for HVAC and plumbing, cultivate positive sentiment. The ease of customer support and consistent communication further reinforce the company's commitment to customer satisfaction.
On the negative side, pricing seems to be a point of contention for some customers. One disconcerting review details an experience regarded as 'predatory' overcharging for a simple plumbing task, inflaming concerns about the company's pricing integrity. While this review stands in stark contrast to other positive experiences, it casts a shadow on the overall perception of value for money provided. This could serve as a caution for future customers to scrutinize quotes and potentially seek second opinions on expensive services.
Based on recent reviews, the company is known for its swift responsiveness, with same-day services and speedy return calls if initial contact is missed.
Yes, customers have reported technicians taking the time to communicate effectively, providing essential updates and educating on systems and future troubleshooting.
The general consensus is that while they might not be the cheapest, the company's reliability, professionalism, and quality of service offer a good value, despite isolated incidents where pricing was challenged.
Petri Plumbing, Heating, Cooling and Drain Cleaning has been providing unparalleled, fast, reliable, and guaranteed service to families and businesses in Brooklyn since 1906!Our customers love us because we:✅ Have highly-trained, professional & friendly staff✅ Are licensed and certified by Green Plumbers USA (the first ones in New York City!)✅ Are available 24/7 for emergency services✅ Offer a 100% satisfaction guarantee; if you’re not happy, you don’t pay!✅ Are community-centered, supporting various non-profits📞 Call us when you need a local Brooklyn plumber and HVAC contractor you can trust!
