Evaluating the reputation of Mitchell Gold + Bob Williams (MG+BW) yields a polarized view based solely on customer feedback. The company earns commendations for its unique and attractive furniture designs, knowledgeable staff, and a memorable showroom experience highlighted by seasonal changes and eye-catching displays. However, there is a significant portion of customer reviews expressing dissatisfaction, particularly with customer service experiences that range from being perceived as terrible to completely neglectful. Notably, there's a recurring theme of customers feeling unwelcomed or ignored by staff members, which contrasts starkly with other accounts of excellent customer care and personalized service. This discrepancy suggests a potential inconsistency in service delivery that could be crucial in shaping the company's overall reputation.
Customers seem to have a favorable view of Mitchell Gold + Bob Williams' product offerings, often describing the furniture as beautiful, well-made, and modern, suggesting that quality and design are key strengths of the brand. Shoppers appreciate the showroom's aesthetic and enjoy the seasonal updates and visually impressive displays, which create an engaging retail environment. Additionally, select staff members receive praise for their effort and flexibility, with specific mentions of a friendly and knowledgeable service which indicates that there is a foundation of good customer service within the company that could be built upon.
On the flip side, a significant negative aspect that arises from customer feedback pertains to customer service. Several reviewers have labeled the customer service as 'terrible' or 'horrible,' with instances of customers feeling ignored or unnoticed during their visit, despite the showroom not being busy. This lack of attention has led customers to feel unwelcome and contributed to an unwillingness to make purchases or return for future business. Reference to a 'nightmare' further suggests issues beyond immediate in-store experience, potentially hinting at problems with after-sales support or the purchase process itself.
Many customers suggest that despite higher prices, the furniture is well-made, modern, and has unique designs that provide value for the cost. Visiting the showroom or the website to assess the pricing versus the perceived value firsthand is recommended.
Customer service experiences at MG+BW are mixed. While some customers report excellent care and flexibility from the staff, others have had negative experiences, feeling ignored or unserviced while in the showroom. It may depend on the location and specific staff members on duty.
Yes, reviewers highlight that each season brings new furniture designs and updates to previous collections, so customers can anticipate a dynamic and evolving product catalog.
Home furnishings manufacturer & retailer specializing in upholstery, plus tables, lighting & rugs.
