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Mister Sparky Reviews Summary

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Electricians | Houston, TX

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21819 Katy Fwy Ste B102, Katy, TX 77450, United States

Trustguide Rating

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A+
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F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Mister Sparky?

As of Mar 14, 2024, 770 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Mister Sparky's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 14, 2024
Last updated
March 14, 2024

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Mister Sparky's customer reviews analysis

Mister Sparky of Houston receives a largely positive response from its customers, with aspects like professionalism, knowledgeability, and overall service quality frequently praised. Technicians like Thomas and Luis Bravo are highlighted for their excellent installation work, comprehensive explanations, and proactive approach to service, which includes troubleshooting potential future issues. It is evident from customer feedback that the company's rapid response, particularly for issues like electrical hazards and wiring problems, is highly valued by homeowners. However, there is a mention of inconsistent customer experiences regarding pricing transparency and potential overcharging. Some customers express disappointment with the diagnostic fee misunderstanding, and there have been instances where follow-up service to address incomplete repairs was suggested to include unjustified additional charges, according to the consumers' reports.

Positive Feedback

Key positive aspects established from the feedback for Mister Sparky of Houston revolve around their technician's professionalism and expertise. The technicians are frequently commended for providing informative and comprehensive services, whether it's for installations or thorough diagnostics of complex electrical issues. The company's commitment to safety and its ability to dispatch technicians promptly is also lauded, which is critical for customers facing urgent electrical issues. Positive experiences with customer service representatives like Ms. Cheree, who handled scheduling and customer frustration with competence, add to the favorable reputation. The willingness of technicians to provide detailed explanations and proactive suggestions for safety improvements further solidifies customers’ confidence in the service provided.

Concerns and Threads

Despite the positive feedback, some critical points emerge in customer reviews regarding Mister Sparky of Houston. The most significant issue raised pertains to pricing and a lack of clarity about diagnostic fees, leading some customers to feel misled by the information provided on the company's website. Furthermore, instances of potential overcharging for services are concerning, with some customers advised to make unnecessary repairs according to third-party evaluations. Warranty-related service charges also appear to be a point of contention, as customers have reported confusion over whether they should be charged for follow-up visits that should be covered. These negative experiences have, in some cases, overshadowed the technical quality of the work performed.

Frequently asked questions about Mister Sparky

What can I expect to pay for a diagnostic service from Mister Sparky of Houston?

Mister Sparky of Houston charges for diagnostics, but the pricing can vary based on the complexity of your electrical issue. It is recommended to discuss the potential costs directly with the company, as some customers have reported confusion regarding the diagnostic fee.

Do technicians from Mister Sparky of Houston offer same-day service?

Yes, Mister Sparky of Houston can provide same-day service for urgent electrical issues. The company is noted for its prompt response to customer calls, a feature that many clients have found valuable.

Is work done by Mister Sparky of Houston guaranteed or covered under warranty?

Yes, Mister Sparky of Houston often covers their work under warranty. However, it's important to discuss the terms of the warranty and whether follow-up visits for warranty-covered repairs will incur any additional charges, as this has been an area of confusion for some customers.

Recent customer reviews and testimonials for Mister Sparky

Mister Sparky
Derrick Adams Construction Channel
4-Star
3 weeks ago
Thomas did a great job installing our ceiling fan. He also explained the entire process and other looked for other potential issues that may occur in an older home. Thomas gets 5 stars. Pricing gets 3. Overall a 4 star company.
Mister Sparky
ShadowGateGQ
4-Star
5 days ago
Okay so I’m a Newly built Home Owner and my wife ordered a new brand dryer the guys took it out the box and attached the power plug and every time we plug it in it popped the breaker I told them delivery guys it’s got to be power plug cause it’s the exact same dryer we had previously but the original went out so they switch power plug with another new one and same thing so delivery guys and my wife suggested it’s the wiring or the breaker that’s the issue so instead of wasting money and buying a new breaker and replace it I called Mister Sparky they came out and did a diagnostic on the wiring and my breaker box both them and the electric company said my breaker bow was great and diagnostic showed my wiring was great as well in the end it was the power cord because the power cord was installed incorrectly due to the delivery guys not being electrician to actually know the difference between the wires they were attaching and instead just going by instructions and if some misfortune was wrong with my breaker box it could have set my house on fire thanks to calling Mister Sparky I learned I was right about the issue and it was professionally corrected and I was able to get tips for keeping my house even safer with electrical problems I definitely will call again for any electrical issues in the future I’d like to give a shout out to Ms. Cheree who made my first time calling them easy even though I was frustrated and she was very pleasant, concerned about my issue and she helped with settling me by making sure they came out the very next day due to me calling past closing time the day before and another shout out to Luis Bravo the actual Electrician who came earlier than the appointment time and gave me knowledge as well found the issue quickly and resolved it and all around a great guy so if I call again I will ask for him due to great rapport and im sure it would be the same with any of their Electricians @ Mister Sparky
Mister Sparky
James R Alexander
4-Star
3 months ago
Mr. Sparky visited our home in Katy as we had a side of the house that was blown out from our Christmas light when it rained. He did an excellent job in going right to the problem. He replaced all of the outside outlets around the house and put weather protective covers on them. He also checked out other parts of the house without asking. A very thorough job, with professionalism. Thanks. If we ever have a problem, this is the electrician we will call. I highly recommend them.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Mister Sparky's customers had a positive experience.

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Mister Sparky

Overall Rating

TrustScore®
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Overall Rating
4.8
/5
770
reviews
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About Mister Sparky

Electricians
Mister Sparky Electrician Houston is the best-rated residential electrician in Houston for any home electrical repairs. We are a Houston emergency electrician that specializes in electrical panel repair, wiring repair, ceiling fan installation, electrical outlet installation, and all light fixture installations. Electrical safety is our main priority, so we do home electrical inspections and smoke detector installations. The only electrician Houston calls for same-day electrician service is Mister Sparky. We are the best Houston electricians to call for generator installation and whole home surge protection. We are a Houston electrician with straightforward pricing.
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