An analysis of recent customer reviews for Michael Kennedy Funeral Services reveals a polarized reputation. The company experiences accolades for its compassion, professionalism, and ability to offer comfort to grieving families. Staff members like Stewart, Yvonne, and Marie receive individual recognition for their exemplary services. However, this is juxtaposed against instances of dissatisfaction, such as a customer reporting a service that felt rushed and lacked attention to detail, including failing to play all requested songs, inadequate coordination with clergy, and an undertaker's failure to fulfill specific requests regarding service procedures.
Positive feedback for Michael Kennedy Funeral Services predominantly highlights the professionalism and compassion demonstrated by the staff. Customer experiences underline the supportive nature of the service provided, noting that the care ostensibly starts from initial contact and continues through to the conclusion of the funeral process. Specific staff members mentioned, such as Yvonne, Stewart, and Luke, are commended for ensuring funerals proceed smoothly and reflect the wishes of the bereaved families. These personal and heartfelt endorsements suggest that the company often succeeds in creating a comforting atmosphere during a challenging time.
Despite many positive testimonials, there are critical reviews that cast a shadow on the otherwise favorable image of Michael Kennedy Funeral Services. One review details a distressing experience, where the duration of the service was shorter than expected, and not all the musical requests were honored. Furthermore, a lack of responsibility by an undertaker in coordinating with clergy, as well as a failure to comply with wishes regarding the service's conduct, notably the curtain closure, are mentioned. These issues contribute to a perception of being rushed and a sentiment that the service does not fully respect the memory of the loved one.
Michael Kennedy Funeral Services personalizes funerals by working closely with families to ensure that their specific requests, such as music choices and service procedures, are honored. Their staff, as noted in reviews, are recognized for ensuring that funerals are reflective of the wishes of the bereaved.
Many customers have reported positive experiences citing the compassion and professionalism of Michael Kennedy Funeral Services. Individual staff members have been specifically praised for their caring and supportive approach throughout the funeral process.
It is important to communicate any specific requests directly to the staff of Michael Kennedy Funeral Services as early as possible. While most feedback suggests they are attentive to detail, as with any service, confirm all arrangements in advance to ensure your expectations are met.
Michael Kennedy Funderal Services has been serving the Greater Manchester communities of Alkrington, Blackley, Broughton, Charlestown, Cheetham Hill, Collyhurst, Failsworth, Harpurhey, Middleton, Moston, New Moston and Openshaw.The teams at our Blackley and Collyhurst funeral homes will provide advice at every stage of the funeral planning process, and will arrange an individual and unique funeral to help you celebrate the life of your loved one.We also offer Choice Funeral Plans which enable you to record your personal wishes and pay towards your funeral in advance, which could provide peace of mind to you and your family.
