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Mcewan Fraser Legal Reviews Summary

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Estate Agents | Edinburgh

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Claremont House, 130 E Claremont St, Edinburgh EH7 4LB

Trustguide Rating

TrustScore®
A+
A
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C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Mcewan Fraser Legal?

As of Mar 28, 2024, 847 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Mcewan Fraser Legal's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 28, 2024
Last updated
March 28, 2024

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Mcewan Fraser Legal's customer reviews analysis

McEwan Fraser Legal generally enjoys a positive reputation based on the latest reviews, attributed to effective client communication, professionalism, and knowledgeable staff. The firm is repeatedly praised for their efficiency in handling property transactions, with particular commendation for specific members like Lewis Dobbie and Craig Peters. Customers who had successful interactions highlight the responsive nature of the solicitors, their ability to provide regular updates, and their skillful guidance through the buying and selling process. Positive experiences also note the competency and friendliness of the staff, alongside the swift and stress-free completion of transactions. However, there appear to be notable instances of dissatisfaction where issues such as unresolved disputes and lack of follow-through on promises have led to frustrations and the potential need for litigation. This indicates a potential inconsistency in service quality or communication breakdowns when complications arise within transactions.

Positive Feedback

The primary positive aspects of customer feedback for McEwan Fraser Legal focus on the exceptional service provided by individual staff members. Solicitors such as Lewis Dobbie receive frequent praise for their availability, knowledge and helpfulness throughout the property transaction process. Customers appreciate the firm's proactive approach to communication, where updates are given consistently, and advice is both solid and reliable. The positive feedback also emphasizes the company's ability to facilitate swift and stress-free property transactions, suggesting an overall efficacy in the services offered. In particular, the firm is commended for guiding first-time buyers and sellers through the legalities and market intricacies with a user-friendly approach, marking excellence in customer service and expertise in the property sector.

Concerns and Threads

On the downside, McEwan Fraser Legal has attracted criticism for their handling of post-sale disputes and their follow-up on agreed-upon commitments. Instances such as failing to ensure the previous owner's possessions are removed prior to transfer, or disputes over the condition of items included in the sale, are highlighted issues that have significantly marred the customer experience for some. There are reports of the firm's lack of responsiveness when solicitors from opposing parties reach out for resolution, leading to prolonged, unnecessary stress and the threat of legal action for affected customers. This underlines a concern for the firm’s effectiveness in managing client aftercare and could be indicative of areas needing improvement, such as thoroughness in post-transaction support and more robust dispute resolution processes.

Frequently asked questions about Mcewan Fraser Legal

What property transaction services does McEwan Fraser Legal offer?

McEwan Fraser Legal offers a comprehensive range of services for buying and selling property, including conveyancing, property valuation, market appraisal, and negotiation support.

Can McEwan Fraser Legal assist first-time property buyers?

Yes, McEwan Fraser Legal is known for assisting first-time buyers through the process of purchasing property, offering expert advice and attention to detail in conveyancing.

What should I do if I encounter issues with my property purchase or sale through McEwan Fraser Legal?

If you face any problems during or after your transaction, it is recommended to reach out to your appointed solicitor for guidance. If issues persist, consider following the company's formal complaint procedure to seek resolution.

Recent customer reviews and testimonials for Mcewan Fraser Legal

Mcewan Fraser Legal
Heidi
5-Star
2 weeks ago
We were recommended McEwan Fraser by our friends who had a great experience. Our first house purchase was with a bank appointed solicitor and it was the worst experience of my entire life trying to deal with them so I was nervous about dealing with solicitors again, but Lewis Dobbie has been excellent. Having someone at the other end of a phone and keeping us up to date regularly and giving us good advice through the process was all we needed and Lewis delivered on all accounts!! The purchase was completed very quickly with literally no stress at all. It was such a chill process I couldn't believe it, and their pricing is very good for the quality of service. I would definitely use them again in the future.
Mcewan Fraser Legal
Kevin Pendleton
5-Star
a week ago
Selling solicitor on house I purchased in December. There were multiple issues with the general state of the house when purchased. Mainly things like the loft had not been emptied, the garage was still half full. Carpets were dirty…apparently because the seller had needed to load the vacuum cleaner into the removal van so couldn’t vacuum when leaving. Ironic they managed to take their vacuum but leave loads of other stuff that they should have removed as well. We had also agreed to buy a bed off the previous owners and the bed they left behind was broken…been told through our solicitor that mcewan Fraser said that our fault / issue…we would never have agreed to purchase a broken bed. Highly unprofessional and should have been making it clear to their client should not be selling something they know is broken. We notified our solicitor of the issues immediately and it was agreed that the sellers would meet the costs of removal of their stuff but now just getting silence when been trying to get this arranged for almost 3 months. McEwan Fraser now just appear to be ignoring the requests from my solicitor / are saying they aren’t getting a response from their client. They should be doing more to get this resolved as a matter of professionalism. Now looking like I am having to go through court to get this resolved which should never have been required. It’s taken up so much unneccessary time and effort on my side and dragged on far too long and feel as the sellers legal ‘experts’ in the whole process they are as much to blame as the sellers themselves
Mcewan Fraser Legal
Ben Cowgill
5-Star
a month ago
A great firm with a good reputation. Lewis Dobbie has recently guided us through the sale of two properties and the purchase of another. He has been excellent. Efficient, knowledgeable and he has been there with guidance and solid advice throughout the whole process. I would recommend this firm to anyone considering selling or buying property in Edinburgh.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Mcewan Fraser Legal's customers had a positive experience.

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Mcewan Fraser Legal

Overall Rating

TrustScore®
A+
A
B
C
D
F
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Overall Rating
4.5
/5
847
reviews
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About Mcewan Fraser Legal

Estate Agents
Scotland's Award-Winning Solicitors and Estate Agents McEwan Fraser Legal is an award-winning Solicitors and Estate Agents. We have properties for sale all over Scotland we specialise in residential properties and commercial properties. We strive to provide the best service an Estate Agents can offer; our Property Matching database benefits both sellers and buyers as it matches buyers to their ideal property.
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