Leverton & Sons Ltd Funeral Directors Camden & Head Office appears to have garnered a positive reputation overall, particularly for their compassionate and professional staff. The customer experience is consistently described as helpful and considerate, with funeral directors like Julie, Mark, Roger, Carmel, Kathryn, Pippa, and Craig receiving specific praise for their expertise and responsiveness. The emotional intelligence manifested by the staff in easing clients' burdens during difficult times is a recurrent theme. Noteworthy is the effective coordination for quick arrangements, as seen in Mark's facilitation of a cremation within four days. However, this largely commendable depiction is not without exception, as evidenced by a notably negative encounter involving insensitivity and a perceived lack of willingness to assist, suggesting inconsistencies within the service experience.
Customers have lauded Leverton & Sons for their adeptness at guiding families through challenging circumstances with sensitivity and professionalism. Staff members such as Julie, Mark, and others are highly commended for their empathy, swift communication, and attention to detail. The funeral directors' ability to provide reassurance and facilitate arrangements swiftly is highlighted as a key strength. Positive feedback reflects an appreciation for the personal touches, whether in the careful selection of music or the respectful handling of funerals. Affordability and transparency regarding costs are also mentioned, indicating a commitment to providing value alongside compassionate service.
Despite the general acclaim, a significant critique exists regarding customer service, particularly from one staff member named Julie Avery. A customer reported an experience perceived as unsympathetic and unhelpful, characterized by unwillingness to perform necessary legwork and a focus on costs over pressing time constraints. This incident points to potential flaws in training or company processes leading to inconsistent service delivery. The encounter reveals a gap between the expectations set by other positive reviews and the reality experienced by at least one bereaved customer, highlighting the need for the firm to address service uniformity and empathy training.
Leverton & Sons is often commended for their swift response and ability to facilitate funeral arrangements quickly. With several instances of arranging services such as cremations within a very short time window, the company has demonstrated a capability to accommodate urgent requests.
Yes, many reviews highlight the personalized attention to detail provided by Leverton & Sons. From selecting specific music to the arrangement of floral tributes, the company tailors services to honor the unique wishes of the deceased and their families.
Several customers have remarked that the costs at Leverton & Sons are reasonable. The company is noted for clear communication regarding pricing, suggesting transparency and a consideration of providing value for their services.
Levertons funeral directors in Camden are here to help and guide you. With six branches in North London we have been independent funeral directors for over 230 years.We conduct funerals throughout London and beyond and can also help with repatriation to or from most countries in the world."Superb, never snooty, time-honoured and still top notch. Levertons is for everybody, whatever their budget, whatever they want"The Good Funeral Guide
