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Laynes Espresso Reviews Summary

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Cafes | Leeds

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16 New Station St, Leeds LS1 5DL

Trustguide Rating

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A+
A
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C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Laynes Espresso?

As of Mar 27, 2024, 1595 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Laynes Espresso's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 27, 2024
Last updated
March 27, 2024

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Laynes Espresso's customer reviews analysis

Laynes Espresso appears to enjoy an overwhelmingly positive reputation among its clientele, bolstered by its strategic location near Leeds train station and its diverse menu offerings. The proximity to the train station and the array of dining options make it a convenient choice for customers with time constraints, which is a consistent theme in the feedback. While seating arrangements and service speed are generally commended, particularly in higher traffic periods, specific minor grievances do surface, such as occasional bitterness in the espresso and perceived high prices for certain add-on items. Despite these areas for potential improvement, the pattern of return visits, referrals, and the café's popularity underscore a solid reputation in the Leeds coffee shop arena. The staff's friendly demeanor, especially during peak hours, contributes to a pleasant customer service experience, enhancing the café's repute.

Positive Feedback

Positive customer experiences at Laynes Espresso revolve around several key aspects. First, the quality of both the coffee and food is frequently highlighted, with specific praise for the vegetarian breakfast and the signature English breakfast. The variety and thoughtfulness of the menu, which includes gluten-free and vegetarian options, accommodates different dietary preferences and is well-received. The welcoming service, described as fast and friendly, further adds to the positive customer experience. Another standout feature is the café's ambiance, described as cozy and comforting, attracting both repeat customers and accommodating those who dine alone. Moreover, efficient service in spite of the café's bustling nature illustrates the staff's professionalism and capability to handle busy periods.

Concerns and Threads

While feedback about Laynes Espresso is largely favorable, there are areas where customer experiences suggest room for improvement. A notable concern was the price point of certain items, with an example being the charge for a side of scrambled eggs, which was perceived as expensive. Furthermore, one comment about the espresso being potentially underextracted indicates a possibility of inconsistency in the coffee preparation process. The limited daylight in the basement seating area and the warmth of the environment were mentioned as slight discomforts by a patron. Another minor inconvenience mentioned by a customer was the early closing time, which affected the ability to return for a post-meeting visit. Lastly, a rare instance of a less-than-welcoming initial greeting was reported, although this seems more of an exception than a regular occurrence.

Frequently asked questions about Laynes Espresso

Is a reservation required to dine at Laynes Espresso?

It is recommended to make reservations at Laynes Espresso, especially during busy periods, as it can get quite full. However, walk-ins are welcome, and the wait time may vary.

Does Laynes Espresso cater to specific dietary needs?

Yes, the menu at Laynes Espresso includes a range of options to cater to different dietary restrictions, including vegetarian and gluten-free choices.

Is Laynes Espresso suitable for customers with pets?

Customers with dogs have found Laynes Espresso accommodating. However, it's always best to check the café's current pet policy before visiting.

Recent customer reviews and testimonials for Laynes Espresso

Laynes Espresso
Waqar Ahmed
5-Star
2 months ago
Work had arranged a team meeting at the Leeds office so just like anyone else, I googled the best coffee shops in Leeds. After creating a shortlist, Laynes Espresso came out top, mainly because of its close proximity to the train station and its location being en route to the office without having to take a detour. Currently there are some road works going on outside but don’t let that put you off from trying this place. The gloominess of the morning was mirrored by the greeting by someone who didn’t seem like they were having the best of days but regardless they seated me to a table and also directed me to the toilets which I had to use from excessively hydrating myself on the two hour train journey. I went in with the thought of ordering a croissant or the sort, from what seemed to be a freshly baked selection, however I saw some eggs on toast on the menu. The waitress,who served me, was slightly a happier one and she advised it will only take 5 minutes to make to serve my time constrained agenda. I gave in and ordered that along with my usual flat white. The order did arrive pretty quickly, unlike my train, and the food itself was quite nice. Personally I could do with a bit more flavour in the eggs but maybe I should have used my initiative and dashed some more pepper on them. Nevertheless due to my urgency to get to the meeting, I just swallowed them at pace and tried to savour the taste. The flat white was really good and the barista avoided any frothiness that some amateurs are guilty of. My palate took well to the flavours of the beans and the correct texture of the caffeinated drink. A post meeting pit stop was thwarted by their early 3pm closing time but despite this minor setback, I would definitely recommend this place if you enjoy a proper cup of coffee and/or with a side of an array of brunch dishes. Vegetarian options: Large array of options Dietary restrictions: They cater for any dietary restrictions Kid-friendliness: Ample seating area upstairs and downstairs
Laynes Espresso
Morgan Hartley
5-Star
a month ago
Easily my favourite veggie brekkie in the city! Make sure you book, as these guys are super popular and fill up quickly, but it’s well worth making the effort to. The service is fast and friendly, and the food is insane. Coffee is always 10/10. Perfect, cozy little atmosphere for a weekend brunch. Thanks guys! ☕️
Laynes Espresso
F
5-Star
a month ago
Beautiful café close to Leeds Train station with gorgeous coffee, food and incredible service. During busy periods there is obviously a wait but it is absolutely worth it. Iced latté and Leeds Bun were superb. My friend said their Sourdough toast with poached eggs with a side of salmon was delicious. If I ever return to Leeds I will definitely be coming back
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Laynes Espresso's customers had a positive experience.

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Laynes Espresso

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
1595
reviews
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About Laynes Espresso

Cafes
Carefully sourced and freshly roasted coffee beans prepared by trained baristas with a snacky menu.
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