Customers generally report high satisfaction with the quality of service and products at Laurel Land. Reviews commend the attentiveness, compassion, and professionalism of the staff, as well as the craftsmanship of headstones and the well-maintained condition of the grounds and facilities.
Laurel Land is committed to maintaining their grounds, though some reviews suggest room for improvement in maintaining older gravesites. Concerns have been raised about headstones becoming covered due to weather or landscaping issues. Prospective customers are encouraged to discuss maintenance practices and perpetual care policies with staff.
Yes, many reviews highlight the staff's ability to provide emotional support during challenging times. Staff members are noted for being understanding, patient, and capable of offering comfort, as well as incorporating moments of light-heartedness to ease the burden of the planning process.
