The overall reputation of Kirkby Valley Golf Club is fluctuating, with a variety of experiences expressed in the recent reviews. Customers have praised the improvements, noting concerted efforts from the management to enhance the course and its facilities over time. Encouraging remarks about the welcoming staff and an amicable environment for golfers point towards a generally positive customer service experience. However, there are significant concerns about the course's maintenance, particularly in regard to the condition of the greens, which are described as 'terrible' and perhaps diseased. Complaints about the wet and muddy conditions, despite recent weather, suggest that the course's drainage or upkeep may not be up to par. Pricing concerns are also mentioned, including inconsistencies in rates charged, which has affected perception of value for money. The ongoing work and improvements mean that repeat customers can see the potential for increased satisfaction in the future.