Jilabi Reviews Summary

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Indian Restaurants | Birmingham

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2065 Coventry Rd, Birmingham B26 3DY

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Jilabi?

As of Apr 25, 2024, 2045 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Jilabi's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 25, 2024
Last updated
April 25, 2024

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Jilabi's customer reviews analysis

Jilabi Indian Restaurant has garnered mixed reviews, indicating both positive and negative customer experiences. The restaurant is commended for its cozy ambiance, variety in the buffet, and added services such as complimentary dishes and special attention for larger parties. Staff friendliness and professionalism are frequently highlighted, enhancing customer satisfaction. Furthermore, there are instances of customers experiencing exceptionally personalized services, such as birthday celebrations and the provision of complimentary desserts and beverages. Conversely, there are significant concerns about food quality, with complaints about taste and preparation, including substandard meat cuts and a watery butter chicken dish. Dissatisfaction is also expressed with the service; an instance of a customer feeling rushed and upsold to a more expensive dish, coupled with reports of a long wait time for the main course, contributes to the negative perception.

Positive Feedback

Positive experiences at Jilabi Indian Restaurant are largely attributed to the attentive and welcoming staff, who often go above and beyond in providing exceptional service. Customers have reported special treatment in instances such as birthdays, where the restaurant not only accommodates large groups but also surprises guests with complimentary desserts, singing celebrations, and additional punches. The food receives commendation for its authenticity, particularly North Indian cuisine, and is described as delicious and well-presented. The atmosphere of the restaurant seems to be a significant draw, with its cozy environment and beautiful decorations, which notably included special arrangements for festivities like Valentine's Day. The restaurant is also noted for being kid-friendly and leaving a lasting impression of warmth and generosity.

Concerns and Threads

Despite many positive reviews, Jilabi Indian Restaurant faces criticism concerning both its food and service. One review cites an incident where the customer felt rushed to order and was led to choose a more expensive meal, suggesting a possible lack of transparency or upselling tactics. Additionally, concerns about food quality are notable, including the use of cheap meat cuts and dishes that did not meet expectations in flavor and presentation. Specifically mentioned was a disappointing butter chicken dish described as watery and lacking taste. The refusal to serve a jug of water also appears as an odd service decision, potentially indicating inflexible service standards. Overall, these negative experiences seem concentrated on the perceived value and honesty of the servings, which impacts the overall reputation of the restaurant.

Frequently asked questions about Jilabi

Does Jilabi Indian Restaurant offer options for large parties or special occasions?

Yes, Jilabi Indian Restaurant is well-regarded for accommodating large groups and special occasions. They offer personalized experiences, including complimentary dishes, desserts, and celebratory gestures like birthday singing.

Is there a buffet option available at the restaurant, and what does it include?

The buffet option has been mentioned positively in reviews, offering a variety of choices and additional table service for items like kebabs and naans. However, it may not always be available, so it's recommended to verify with the restaurant beforehand.

Have there been any complaints about the food quality at Jilabi Indian Restaurant?

Yes, there have been instances where customers were unsatisfied with the food quality, citing issues such as substandard meat cuts and inconsistencies in taste, particularly with dishes that are expected to have a rich flavor profile like butter chicken.

Recent customer reviews and testimonials for Jilabi

Jilabi
saleha pathan
5-Star
3 months ago
Very nice service! Went there today and place is very cozy and quiet. Really spent well time there. Enjoyed our buffet table dinner. Everyone loved food and service. Staff is very friendly and professional.
Jilabi
Preeti Gk
5-Star
2 months ago
We went for buffet. Buffet was good they had many options and then on table they served some extra kebabs, naans, butter chicken. We had booked table for 15 so they tried to give special services so that we would dine in again 😊
Jilabi
jsgrewal1
5-Star
2 months ago
AWFUL FOOD & SERVICE!! I vistied yesterday, and when ordering felt very rushed and forced by the waiter on what to order - I asked if they could make the chicken tikka masaala more spicy and instead he pretty much forced/ordered for me to have butter chicken, which i later realised was a more expensive dish! We asked for a jug of water for the table in addition to us ordering paid soft drinks, but were told “we dont offer jugs of water” which was odd. My mixed kebab starter arrived and the food did not taste good at all, worst of all the lamb chop that came with it had no lamb on it, just fat only therefore was unedible (clearly them using cheap cuts of meat/ingredients) i have included a photo of the lamb chop. After i took a photo of the lamb chop, I noticed the waiter hovering around behind me and he asked if everything was ok, and I told him I wasnt happy with the starter and he very quickly took the plate away and called the manager, the manager offered me another lamb chop but I was already put off at this point and declined and just asked for the cost of it to be taken off my bill at the end. My main finally came after a long wait, and was supposed to be butter chicken - the dish that arrived at the table was far from it and looked and tasted awful! The chicken looked like cheap supermarket produce that you find in the cold meats section and tasted odd, worst of all they had blatantly watered down the sauce as butter chicken is supposed to have a thick and creamy sauce, but the consistency of what I was served was basically runny water (which i assume they do to cut costs and make more money, rather than provide quality food) you could actually even taste water when i tried the curry and there was no flavour at all. I was not happy eating this and informed the manager that we will just pay for our drinks and leave as I did not feel safe eating the mess that was being served to us. He reluctantly agreed and we walked out. I will never visit this restaurant again, food was disgusting!
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Jilabi's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
More details
Jilabi

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
2045
reviews
Excellent
Good
Average
Fair
Poor
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About Jilabi

Indian Restaurants
Family-friendly establishment with a weekly buffet, plus takeaway and a function room.
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