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As of Apr 23, 2024, 42 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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J&J Garage Doors's customer reviews analysis

Analyzing the recent reviews for J&J Garage Doors reveals a predominantly positive company reputation with emphasis on the quality of their workmanship, swift service, and good value. Customers frequently cite the efficiency and competency of the service, combined with fair pricing and proactive communication, as significant reasons for their satisfaction. Positive experiences are underpinned by accounts of the company's responsiveness, with numerous instances of quick turnarounds from quote to completion and commendable on-the-day services. While these testimonies form a pattern indicating an overall commendable customer experience, there is a noteworthy exception that reports a negative encounter characterized by poor communication, mismanagement of paperwork, and perceived rudeness. This isolated negative feedback contrasts with the otherwise consistent trends of efficient service and courteous interactions.

Positive Feedback

Key positive aspects gleaned from customer feedback include J&J Garage Doors' efficiency and punctuality, often noted in the context of repairs and replacements being done promptly and on pre-arranged dates. Commendations on their workmanship and the value provided suggest that the company offers competitively priced services without compromising quality. Another dominant theme is the high level of customer service, with reviewers highlighting straightforward communication and the provider's willingness to explain services and address urgent needs effectively. This includes unprompted updates on arrival times and swift responses to emergency situations, underscoring the company's commitment to customer convenience and security concerns.

Concerns and Threads

Despite the majority of positive feedback, J&J Garage Doors has some negative customer experiences, particularly relating to a situation where a customer was greatly inconvenienced by the company's mismanagement. The customer encountered poor communication post-sale, vague responses, and unreturned calls, which culminated in the company admitting to losing the paperwork for an ordered service. Such an incident depicts a serious lapse in organizational processes and customer management, which is exacerbated by reports of discourteous behavior when the issue was finally confronted. This isolated account provides a stark contrast to the general customer service ethos promoted by the company, indicating that while such experiences are not widespread, they are significant when they do occur and could be damaging to the company's reputation if not addressed.

Frequently asked questions about J&J Garage Doors

What can I expect in terms of communication and service efficiency from J&J Garage Doors?

Based on customer feedback, you can generally expect proactive and straightforward communication alongside prompt and efficient service. From providing updates on service arrival times to quickly turning around repairs and replacements, customers have identified communication and swiftness as strengths of J&J Garage Doors.

Are J&J Garage Doors considered good value for the price?

Customers have consistently noted that J&J Garage Doors provides good value, with several reviews mentioning fair pricing for the quality of workmanship. The positive remarks suggest that the company's services are competitively priced and the quality of work is highly regarded.

How does J&J Garage Doors handle emergency repair situations?

J&J Garage Doors has been praised for their responsiveness and understanding of urgent situations, with customers reporting that the company reacts quickly to emergency repair needs. They've been known to arrive within hours after a phone call for urgent cases, suggesting a strong commitment to customer security and convenience.

Recent customer reviews and testimonials for J&J Garage Doors

Peter Ford

4-Star

a month ago

John gave me what I thought was a good quote and has just completed what I think is an excellent job. I've had dodgy wooden doors on my garage for many a year, so it's a great relief to have them removed (John disposed of them) and replaced. Excellent, efficient and good value service. Thanks, John.

Aine White

4-Star

3 months ago

Great service. I initially called and was given a quote over the phone. Kevin came out to repair two days later. He was efficient, competent and communication was excellent. Very happy with the service provided. 👍🏻

Claire Foss

4-Star

4 weeks ago

Second time using J&J for repairs to an old garage door. Both times they've been prompt, easy to deal with and priced very fairly. Definitely recommend.

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J&J Garage Doors Reviews Summary

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What do customers say about J&J Garage Doors?

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Featured review

J&J Garage Doors's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about J&J Garage Doors

What can I expect in terms of communication and service efficiency from J&J Garage Doors?

Are J&J Garage Doors considered good value for the price?

How does J&J Garage Doors handle emergency repair situations?

Recent customer reviews and testimonials for J&J Garage Doors

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Overall Rating

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