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Ideal Electrical Solutions Reviews Summary

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Electricians | Edinburgh

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4-5 Parsons Green Terrace, Edinburgh EH8 7AN

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Ideal Electrical Solutions?

As of Aug 13, 2024, 306 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Ideal Electrical Solutions's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

very efficient and flexible

honest, reassuring and very reasonably priced

beyond reliable

whole process ... was easy

done to a high standard

sorted out our new doorbell

polite, helpful and sorted the problem

always so reliable, courteous and helpful

Communication was great

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
February 27, 2024
Last updated
August 13, 2024

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Ideal Electrical Solutions's customer reviews analysis

Ideal Electrical Solutions (UK) Ltd is consistently depicted as an efficient, customer-centric company through various customer testimonials. Much praise is directed towards their responsiveness, flexibility in scheduling, and their overall professionalism. Customers often describe their interactions with the company's representatives and engineers as positive, with the staff being personable, informative, and proficient in their work which leaves a mark of reliability and trust. Notably, there is an acknowledgment of the company's transparent pricing and value for money, evident from comments about reasonable costs for essential work. While reviews are predominantly positive, there is an isolated instance of dissatisfaction concerning communication about additional charges, suggesting a potential area for improvement in ensuring that customers are fully aware of the cost structure upfront.

Positive Feedback

Clients of Ideal Electrical Solutions (UK) Ltd express a high degree of satisfaction, highlighting the company's efficiency, professionalism, and reliability. Many commendations are directed towards the ease of engagement, from scheduling services to the completion of work. The company's communication is often referred to as excellent, with frequent updates and informativeness by the engineers being noted. Customers feel reassured by the straightforward pricing and the transparent breakdown of costs, and there is a general consensus that the company offers good value for money. Long-term customers have expressed steadfast trust in the company's services, rating it 10/10 for its supportive and rapid assistance with electrical issues. The professionalism of the staff, whether on the phone or in person, appears to be a significant driver of positive experiences.

Concerns and Threads

After analyzing the customer feedback provided, it appears that there are very few negative experiences shared by the clients. The reviews overwhelmingly reflect a positive sentiment, without any recurring themes of dissatisfaction or specific reported issues. This widespread positive outlook indicates that the firm consistently meets and even exceeds its clients' expectations.

Frequently asked questions about Ideal Electrical Solutions

How does Ideal Electrical Solutions ensure transparency in pricing?

Ideal Electrical Solutions typically provides a clear breakdown of costs upfront, as evidenced by customer feedback noting competitive and detailed estimates. Customers are given thorough invoices, helping them understand the financial aspects of their service.

Can I expect Ideal Electrical Solutions to be responsive and flexible with scheduling?

Yes, the company has been noted for its flexibility in attending to customer needs on the requested day, and for keeping clients informed about the timing of engineer visits. They have displayed consistent responsiveness to customer service requests.

What can I expect in terms of customer service when dealing with Ideal Electrical Solutions?

Customers can expect a high level of professionalism, friendliness, and helpfulness from Ideal Electrical Solutions' staff. Engineers are commended for being informative and mindful when working in homes, and customer support is praised for providing clear guidance.

Recent customer reviews and testimonials for Ideal Electrical Solutions

Ideal Electrical Solutions
Anne Scott
5-Star
3 weeks ago
This company was very efficient and flexible, attending on the day I requested and keeping me updated about who was coming and roughly when in the am or pm. The engineer was professional and informative and was mindful of working in my home rather than a building site or business. Payment was easy although before the visit as id requested a specific job. I would definitely recommend them
Ideal Electrical Solutions
Paul Holmes
5-Star
a month ago
Really happy with everything IES provided from start to finish. I had a few issues getting my home market ready and was recommended to them by my estate agent. I was concerned about how much everything was going to cost as the works were essential. However, IES were honest, reassuring and very reasonably priced. Everyone I met with were personable and efficient and I felt well looked after. Highly recommended if you're looking for any electrical help with your home.
Ideal Electrical Solutions
Robbie Leeson
5-Star
3 weeks ago
I have been a customer of IES for 5+ years now, the folks there are beyond reliable, and I have always been able to turn to them for rapid support whenever I've had electrical faults in my flat. Seriously a 10/10 company with great, courteous, and knowledgeable staff - would recommend unreservedly.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Ideal Electrical Solutions's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
More details
Ideal Electrical Solutions

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
306
reviews
Excellent
Good
Average
Fair
Poor
More details

About Ideal Electrical Solutions

Electricians
Multi award winning Ideal Electrical Solutions are electricians who operate in Edinburgh, East Lothian and Midlothian. We are specialists in EICR Tests (Electrical Installation Condition Report), PAT testing, Fire Alarm Testing & Maintenance, Emergency Light Testing, Inspections & Certificates, Energy Performance Certificates (EPCs), Gas Safety Checks & Certificates, Electrical Repairs, Fuse Board Replacements, Smoke Alarm Installation and EV Charger installation. We are open 5 days a week and can work out of hours when requested. We are proud of our excellent customer ratings for our landlord certification and installation on Edinburgh Trusted Trader. We have a great office team who are ready to advise and assist, call IES today.
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