Huntsman Pest Control has garnered mixed reviews, revealing a varied customer experience that impacts its overall reputation. On one hand, there are multiple commendations for rapid, helpful, and professional service, especially applauding specific team members for their thoroughness, 24-hour availability, and detailed explanations during service calls. These positive experiences often emphasize a complete solution, noting the company's diligence in identifying entry points and sealing them to prevent re-infestation. Conversely, some negative reviews highlight significant customer dissatisfaction, citing issues such as ineffective treatments, inadequate follow-up service, and poor response to warranty claims. A few customers also express frustration over the company's perceived indifference to ongoing problems, even as pests persist or worsen after treatment. These negative experiences, especially involving cases where the situation deteriorated post-service, are concerning and suggest inconsistencies in service quality and customer support.
Many customers report highly satisfactory experiences with Huntsman Pest Control, valuing their professionalism and effectiveness. The speed of response is often lauded, with several reviewers appreciating quick turnarounds for both initial visits and follow-ups. The company's round-the-clock availability has also been highlighted as beneficial. Professionalism is a consistent theme, with customers noting team members are well-prepared, informative, and thorough in their approach, which includes inspecting and sealing potential entry points. The use of appropriate PPE and equipment further instills customer confidence. The pest control solutions provided by the Huntsman team seem to be effective, with several customers attesting to the resolution of their pest issues after the company's intervention.
However, a subset of reviews sheds light on less favorable experiences with Huntsman Pest Control. A significant concern among these customers is the efficacy of the provided solutions, with complaints regarding inappropriate trap sizes and poor-quality sealing materials, leading to recurring pest problems. The lack of responsive customer service exacerbates these issues, especially when warranty coverage is involved. Customers report difficulty in getting the company to address ongoing issues or to provide remedial support without additional charge after an initial treatment has failed. These shortcomings suggest that while some aspects of the company's service are satisfactory, there are critical areas where improvement is needed to ensure consistent quality and customer satisfaction.
Huntsman Pest Control offers various pest control solutions, including baiting, trapping, and sealing entry points for rodents and other pests. Their services often include a thorough inspection, treatment application, and follow-up visits.
Yes, Huntsman Pest Control does offer a warranty on their services. However, it is important for customers to understand the terms and conditions of the warranty, as there are reports of challenges regarding warranty claims and service responsiveness.
Yes, Huntsman Pest Control technicians are reported to arrive well-prepared with appropriate personal protective equipment (PPE) and gear, which customers have cited as a positive aspect of their service.