Green Earth Pest Control, Inc. receives predominantly positive feedback from customers, highlighting a sustained reputation over many years. The company is commended for its professionalism and thoroughness in service delivery. There is a strong emphasis on the technical skills and knowledge of the team, particularly seen in mentions of specific technicians by name, signifying personalized and memorable service experiences. The praise for office staff further represents an overall efficient and pleasant customer interaction. However, there are isolated instances of dissatisfaction, particularly around the hurried service from a technician and preferences in pest control methods, indicating slight variances in service consistency and expectations.
Key positive aspects mentioned in the customer reviews are the professionalism and skill level of Green Earth Pest Control's technicians, with specific commendations directed towards professionals named Will and Glenn for their expertise. Reviewers unanimously appreciate on-time arrivals, thorough work, and the technicians' willingness to explain treatments and follow-ups to clients. The customer experience is characterized by kindness and professionalism from both field technicians and office personnel, which encourages strong recommendations and long-term loyalty. Furthermore, customers appreciate the environmentally conscious approach of the company, noting the 'low chemical footprint' in pest management, and effective resolution of variety of pest issues, from rodents to insects.
While most feedback is positive, some customers point out areas where Green Earth Pest Control can improve. A few concerns revolve around the speed and thoroughness of the service provided. One customer recounts an experience where the service felt rushed, and the technician was not as attentive to the specific needs of the job, leading to a follow-up visit to finish the job. Another concern relates to the techniques used for rodent extermination and the exclusion of certain trapping methods for larger mice, which could suggest a need for broader methods or clearer communication on services offered.
Yes, customer reviews frequently mention the punctuality of Green Earth Pest Control technicians for scheduled extermination services.
The company's office staff, including those named Chelsea and Kery, have been praised for being professional and accommodating, indicating that customers can expect a high level of service and flexibility when dealing with them.
Yes, customers have noted that Green Earth Pest Control provides effective pest control while maintaining a 'low chemical footprint,' which suggests that the company offers environmentally-conscious pest control solutions.