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Freedom Homes Reviews Summary

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Architects | London

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85 Uxbridge Rd, London W5 5BW

Trustguide Rating

TrustScore®
A+
A
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C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Freedom Homes?

As of Mar 13, 2024, 107 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Freedom Homes's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
January 10, 2024
Last updated
March 13, 2024

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Freedom Homes's customer reviews analysis

An analysis of the customer reviews for Freedom Homes Architects indicates a generally exemplary reputation with a consistent theme of customer satisfaction throughout various stages of the architectural process. Customers express gratitude for the comprehensive and value-oriented service packages offered, highlighting the team's assistance in design, planning permission, structural drawings, and much more. The reviews mention the responsiveness, professionalism, and patience of the Freedom Homes team, and commend the guidance provided by specific team members, suggesting personalized and attentive customer service. The responsiveness to design changes, effectiveness in liaising with the council, and assistance with complicated steps such as Party Wall Agreements contribute to a perception of a supportive customer experience. Additionally, customers appreciate the prompt delivery of services and the clear communication provided throughout their projects. The sentiment across reviews implies a high level of trust and satisfaction, with frequent recommendations and intentions to re-engage the company's services for future projects.

Positive Feedback

The positive aspects of customer feedback for Freedom Homes often mention the company's professionalism, responsiveness, and ability to deliver comprehensive support and guidance. The design team's flexibility in making changes to plans and their enthusiastic engagement with clients’ vision are commended. Customers appreciate the personal recognition of team members, suggesting that Freedom Homes offers a personalized service where team members, such as Rebecca, Joshua, Philip, and Mackenzie, are explicitly thanked for their work, indicative of close collaboration between the team and their clients. Furthermore, clients note the usefulness of the various service packages tailored to different needs of homeowners, particularly first-time renovators. The effectiveness of the team in handling the bureaucracy of council approvals and ensuring timely progression of the planning and development stages are also highlighted as key positive experiences.

Concerns and Threads

The reviews provided do not consistently mention negative experiences; however, one customer's review suggests the presence of systemic issues beyond the company's control, such as staffing and budget constraints within local council planning departments. These external factors can impact the timelines and ease with which building approvals are obtained, potentially affecting the customer experience. Although the company appears to manage these challenges well according to the feedback, they represent a potential area for frustration for clients. It is important to note that as there are no specific negative comments directly attributing dissatisfaction to Freedom Homes' services, the extent of any negative aspects of customer experience cannot be accurately assessed from the current data.

Frequently asked questions about Freedom Homes

What services does Freedom Homes Architects provide throughout the project?

Freedom Homes Architects offers comprehensive service packages that cover various aspects of architectural design, including initial design, planning permission, party wall agreements, structural drawings, build regulation drawings, and assistance with builder recommendations. They also manage applications for planning permission and interact with the council on behalf of their clients.

How well does Freedom Homes handle changes to the project plans?

Freedom Homes is noted for their flexibility and responsiveness to design changes. They work collaboratively with clients to refine and adjust plans based on feedback and requirements, ensuring that the final designs align with the clients' vision for their space.

Do clients recommend Freedom Homes Architects, and would they use their services again?

Clients overwhelmingly recommend Freedom Homes Architects and express satisfaction with the provided services. The reviews include multiple acknowledgments of team professionalism and effectiveness, and several clients specifically state their intent to re-engage the firm for future architectural needs.

Recent customer reviews and testimonials for Freedom Homes

Freedom Homes
Louise Major
5-Star
3 months ago
We had an amazing experience working with the Freedom Homes team throughout the entire design and planning process. They provided us with comprehensive assistance in every aspect, including design, planning permission, party wall, structural drawings, build reg drawings, builder recommendations, and much more. We highly recommend this team and will definitely work with them again. Their packages offer excellent value for money.
Freedom Homes
Consort Suites
5-Star
a month ago
It's been wonderful in the last months working with you all at Freedom Homes; Special thanks to Rebecca Parnell; always so promote in keeping us abreast with all stages of development on our project; and again our most wonderful Joshua Hinch whose patience and guide on this project gave us so much reassurance during the design stages up until submission. Thank you Josh! Cameron Spencer Thank you as well. It's a 5Star to you all. Would definitely make recommendations to your firm. UCHE & VANESSA MORDI are most grateful!!
Freedom Homes
Tommac MaccettyMac
5-Star
a month ago
I signed up for Freedom’s Gold service. I am delighted with the service and support I have received in getting my proposed wraparound extension approved. Joshua was always very timely and responsive to my design requests and gave me sound advice on what and how the planning application should be presented. Before appointing Freedom, I had consulted other architects, who hummed & hahed as to whether the council would approve my plans. Freedom’s planning application was approved in full. The next stages are Party Wall Agreements, structural calculations and plans, Building Regs plans. I will update this review after those stages. Thus far I am very happy with the services from Freedom Architects. My advice to anyone who reads this review: allow plenty of extra time for the council approvals. The planning department clearly has significant staffing and budget challenges, which is no different from other local authority services.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Freedom Homes's customers had a positive experience.

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Freedom Homes

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
107
reviews
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About Freedom Homes

Architects

We are Freedom Homes Architects, a leading residential architectural practice, operating across London and the surrounding areas. Now offering 0% Finance on our drawings!We provide an all-encompassing design and planning approval service able to handle your every need, from design up until the commencement of construction. Our extremely detailed architectural drawings and outstanding customer service set us aside from the competition and result in a large number of repeat business and customer referrals.We employ a vastly knowledgeable design team, led by our ARB-registered architects to ensure you are fulfilling your property's potential.

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