Fox & Jane Reviews Summary

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Hairdressers | New York, NY

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277 E 10th St, New York, NY 10009, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Fox & Jane?

As of May 16, 2024, 447 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Fox & Jane's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

extremely friendly and welcoming

really happy with the results

haircut and blowout

more compliments on my hair

obsessed with my pixie cut

colorist extraordinaire

feel BEAUTIFUL

absolutely extraordinary

best cut and color I've ever had

haircut from Kristin

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
January 12, 2024
Last updated
May 16, 2024

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Fox & Jane's customer reviews analysis

Fox and Jane Salon exhibits an admirable reputation as evidenced by recent customer reviews, which describe the salon’s personnel as welcoming, friendly, and professional. Central to the salons’ acclaim are the stylists, namely Val, Kristin, Gino, Justyna, Christina Avolio, Lindsay, and Melanie, who receive extensive praise for their hairstyling expertise, attentive customer service, and personalized recommendations. Another consistent theme is the ability of these stylists to understand customer needs, provide consultations and deliver results tailored to individual preferences. The transformational experiences noted primarily focus on cut and color services, which leave clients satisfied with both the in-salon experience and the long-lasting results. Furthermore, the salon’s ability to cater to various hair types, coupled with a wide appreciation for the stylists' guidance on style maintenance and product use, enhances the overall customer experience. The recurring commendatory feedback suggests a strong propensity for client retention and referrals.

Positive Feedback

The customer feedback for Fox and Jane is overwhelmingly positive, focusing notably on the individual attention and professional expertise provided by the salon staff. Stylists like Val, Kristin and Gino are consistently highlighted for their ability to deliver tailored cuts and styles that align with clients' desires. Their comprehensive knowledge of hair care, along with a willingness to guide clients through the styling process, was highly valued by customers. The transformative impact on clients' self-confidence, as well as the salon's atmosphere -- described as warm, welcoming, and encouraging -- contributes significantly to a positive consumer sentiment. Additionally, the handling of special requests and the adept use of products suited for specific hair types, such as curly hair, have been commended, reflecting a proficiency in diverse hair care needs.

Concerns and Threads

The curated client reviews convey a dearth of negative feedback for Fox and Jane, suggesting customer experiences that overwhelmingly meet or surpass expectations. No significant trends pointing towards dissatisfaction were discerned through the provided reviews. Should any grievances exist, they are not reflected in the given data and therefore cannot be discussed within the confines of this analysis.

Frequently asked questions about Fox & Jane

Can stylists at Fox and Jane handle different hair types, such as curly hair?

Yes, the stylists are praised for their expertise with various hair types, including curly hair. They are commended for using curl friendly products and providing clients with cut and style that compliments their natural hair type.

Do clients feel involved in the styling process at Fox and Jane?

Definitely. The reviews highlight that stylists are consultative, ensuring clients are comfortable with recommendations and involved in discussions about their hair care, cut, and color choices before proceeding.

What is the customer experience like at Fox and Jane Salon?

Customers report a highly positive experience, noting the friendly and professional nature of the salon staff. The reviews indicate that the salon offers a welcoming atmosphere and stylists provide a personalized service that pays attention to individual client needs.

Recent customer reviews and testimonials for Fox & Jane

Fox & Jane
Brianna Martinsen
5-Star
2 months ago
Really loved my experience here. I'm not sure who greeted me when I walked in, but they were extremely friendly and welcoming. I cannot say enough good things about Val. I had a shoulder length bob I was extremely ready to get rid of, and communicated with Val about what I was looking for. She was super knowledgeable and suggested starting points based on the photos I showed her, and explained her process very clearly. The final result was exactly what I was looking for (a more masculine cut with cleaner/sharper edges than a regular pixie cut). I'm really happy with how it came out and was able to scoop up this really cool styling product that she suggested. Highly highly recommend getting your hair cut and styled by Val, especially if it's on the shorter side!
Fox & Jane
Ceallaigh
5-Star
a month ago
Booked a last minute appointment with Kristin, really happy with the results. They took their time to go through the treatment and cut, and made sure I was comfortable with their recommendation before doing anything. My hair is naturally curly so it was nice to have it diffused and styled with curl friendly products!
Fox & Jane
Jacqueline Vier
5-Star
3 months ago
Gino did a fantastic job with my haircut and blowout. He cut it exactly how I wanted and my hair looks so healthy and shiny! I had a performance after and felt fabulous.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Fox & Jane's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
More details
Fox & Jane

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
447
reviews
Excellent
Good
Average
Fair
Poor
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