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Ediscovery Solutions, Inc Reviews Summary

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Printing Companies | Washington, DC

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2001 Pennsylvania Avenue NW C-100, Washington, DC 20006, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Ediscovery Solutions, Inc?

As of Jun 19, 2024, 362 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of Ediscovery Solutions, Inc's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
June 19, 2024
Last updated
June 19, 2024

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Ediscovery Solutions, Inc's customer reviews analysis

Evaluating recent customer feedback, eDiscovery Solutions, Inc. has established a reputable presence in the printing service industry, particularly in the Washington D.C. area. Customers repeatedly laud the company for its exceptional customer service, responsiveness, and accommodating team, notably an employee named Wuba. The rapid service and willingness to handle both small and large printing tasks show their flexibility and dedication to customer needs. It’s observed that the staff's expertise, amicability, and the company’s capacity to meet tight deadlines contribute significantly to their positive reputation. Instances where staff, specifically Wuba, went beyond expected service hours to ensure customer satisfaction are especially commendable and reinforce the recurring theme of dedication and quality service.

Positive Feedback

The influx of positive feedback for eDiscovery Solutions, Inc. highlights several core strengths. Primarily, customers overwhelmingly appreciate the personal service received, emphasizing the kindness, helpfulness, and professionalism exhibited by staff, particularly an individual named Wuba. Customers cite her dedication in staying after hours and her competence as contributing to their positive experiences. The business also earns praise for its expedient service, with several customers reporting that their printing needs were fulfilled in mere minutes, even for those requiring service outside of usual business hours. Additionally, the company’s capability to efficiently handle a variety of requests, from a single photocopied passport page to large-scale industrial printing jobs, signals a strong customer focus and versatility in service offerings.

Concerns and Threads

The provided reviews for eDiscovery Solutions, Inc. do not explicitly mention negative experiences or dissatisfaction among customers. All reviewers focus on the positive aspects of their service encounter, leaving an absence of articulated criticisms or concerns. This lack of negative feedback can indicate a consistent satisfaction among clients or insufficient data to identify areas of improvement for the company. Hence, based on the available reviews, pinpointing the negative aspects is not feasible, though this does not conclusively suggest that there is no room for improvement within the company's operations or customer service practices.

Frequently asked questions about Ediscovery Solutions, Inc

Does eDiscovery Solutions, Inc. cater to small printing jobs or only industrial-scale projects?

eDiscovery Solutions, Inc. accommodates a wide range of printing needs, from small, individual tasks like copying a single document, up to large-scale industrial printing projects.

Can I expect quick service if I require an urgent print job?

Yes, eDiscovery Solutions, Inc. is known for rapid turnaround times with many customers reporting completion of print jobs in under five minutes, as well as offering same-day services for urgent requests.

Are the staff at eDiscovery Solutions, Inc. helpful and customer-friendly?

According to customer reviews, the staff, particularly an individual named Wuba, are frequently noted for their kindness, helpfulness, and exceptional customer service, often going above and beyond to ensure customer satisfaction.

Recent customer reviews and testimonials for Ediscovery Solutions, Inc

Ediscovery Solutions, Inc
Jonas
5-Star
4 months ago
Went in to get a photocopy of my passport so I only ended up getting one page printed. I offered to pay with card, that was all I had on me, but the woman working declined saying she didn’t want to charge me for just one page. Instead she told me to just write a review. Super kind, super easy and fast process, and obviously very generous and considerate. 10/10 I will definitely come back here and wholeheartedly recommend.
Ediscovery Solutions, Inc
julius dayondon
5-Star
3 months ago
I originally thought this establishment is like a staples printing shop. But when I went inside its like an industrial scale version of it. But despite the establishment mostly offer services for large volume printing. Wuba still accommodated me with my 10 page file. She is pleasant and overall good service.
Ediscovery Solutions, Inc
Elon Middleton
5-Star
6 months ago
The best printing service in DC. I was trying to get a singular poster printed and I was running around everywhere and nobody was able to help me. Last minute i found this place. The woman at eDiscovery was extremely helpful and it helped that they had an actual computer with great quality paper. I was in and out in 30 minutes. I highly suggest that people go there for all their print service needs!!!!
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Ediscovery Solutions, Inc's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
More details
Ediscovery Solutions, Inc

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
5
/5
362
reviews
Excellent
Good
Average
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Poor
More details

About Ediscovery Solutions, Inc

Printing Companies
Pls call before coming to our shop. We are a small family-owned and operated business in downtown Washington, DC. and have provided very personalized printing services to the DC metro area since 1995. We specialize in rush, same day and next day printing; along with document scanning services. The owner, Michael Phelps, exceeds the highest expectations of customer service and creates a great value for our clients based on service, quality and turnaround time. Our color printing services include booklets, posters, post cards, flyers, menus, brochures, 3-ring binders with tabs, poster boards, funeral programs, and laminated posters.
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