easyJet PLC Reviews
Rated 2.1 based on 230 Reviews
Airlines in London
Hangar 89, Bedfordshire, Luton LU2 9PF
Published on
January 15, 2024
Last updated
July 10, 2025
The assessment of easyJet PLC's company reputation based on the latest customer reviews suggests that there are significant challenges in the customer experience that are adversely affecting the company's image. Repeated stories of staff rudeness and lack of assistance seem to be a recurring theme. Multiple accounts describe instances where perceived staff incompetence or miscommunication led to missed flights or incorrect directions. Additionally, there are grievances about extra fees perceived as unfair, such as charges for slightly oversized bags or for services like DOHOP, which customers feel should be included. There are also testimonies of systemic issues, with reports of lost baggage and inefficient customer service when trying to address complaints or seek refunds, further tarnishing the company's reputation. The sentiment in the feedback is one of frustration, with several customers vowing to cease using easyJet's services altogether.
If you miss your flight due to incorrect information provided by easyJet staff, approach the nearest information desk immediately to explain the situation and explore alternative arrangements. Keep all your travel documents and any communication you received at hand. If a resolution isn't reached, you can formally complain through easyJet's customer service channels.
easyJet is a budget airline, and as such, additional fees may apply for services such as checked luggage, selecting seats, or if baggage exceeds size limitations. It's important to review easyJet's baggage policy and additional service charges before flying to avoid unexpected costs at the airport.
If your luggage is lost, report it immediately to the easyJet Baggage Services desk at the airport. File a Property Irregularity Report (PIR) and keep a copy for your records. For ongoing assistance and to seek compensation, follow up with easyJet’s customer service, providing them with the PIR reference number.
