The company reputation of DC Glass Doors and Window Repair appears to be predominantly negative based on the customer experiences detailed in the reviews. Customers consistently bring up issues related to professionalism, punctuality, communication, and overall service quality. Instances of missed appointments, delayed or non-existent follow-ups, and challenges in obtaining refunds appear to be common grievances. Despite these issues, there are isolated incidents of positive feedback, suggesting some variability in experience, with praise for quick response times and satisfaction with emergency services. It is evident that the negative elements tend to overshadow the positives, generating a consensus that potential clients should approach this company with caution.
A small subset of the reviews for DC Glass Doors and Window Repair suggests that the company has the capability to provide satisfactory services under certain circumstances. Specifically, customers have valued quick response times in emergency situations, such as securing a business after a break-in, where the company’s intervention was deemed professional and convenient. Customers appreciate when services are promptly delivered, as with the same-day emergency cut, and when pricing is deemed the best for the requested service in the area. Instances of impressive service and expertise, like the successful repair of 11 townhouse windows that functioned significantly better post-service, highlight that the company can, on occasion, live up to customer expectations.
DC Glass Doors and Window Repair has accumulated a significant share of negative feedback. Customers express severe dissatisfaction with aspects such as poor communication, including failure to follow up on service requests and to provide anticipated proposals. Charges for services such as email proposals, which were initially not communicated, have added to the frustration. Several instances of unprofessionalism have been recounted, involving missed commitments, rescheduling without valid reasons, and inadequate installations. Customers mention bait-and-switch pricing tactics, especially after deposits were made, which were not only unethical but also led to higher-than-expected final charges. The lack of timely responses, especially post-deposit, contributed to an image of unreliability, leading some customers to advise others against engaging with the company.
Based on customer feedback, response and follow-up times can be inconsistent. While some customers reported quick responses, especially in emergencies, others faced delayed or non-existent follow-ups.
Some reviews indicate that customers were surprised by additional fees, such as being charged for an email proposal. It's advisable to clarify all potential charges upfront.
Customer experiences with professionalism and punctuality have varied. There are reports of missed appointments and rescheduling, suggesting that while some customers had a positive experience, others did not.
DC Glass Doors and Window Repair is the marketing brand connecting you with local DC Glass Contractors. We work with local businesses that are very likely to have served you or your neighbors at some point. With a focus on Residential services, We have superior expertise the fields of window repair/replacement, Patio door repair/replacement, and Emergency 24 hour service for all glass related residential incidents. Cracked and broken glass are a great risk to the security of your store and merchandise. Make sure you hire a reliable company to install your glass panels and take care of your immediate needs.
