Featured review

As of Apr 07, 2024, 937 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Croma Chorlton's customer reviews analysis

Croma Chorlton has garnered a largely positive reputation among its customers, particularly for its variety of dietary options, child-friendliness, and ambiance. The assorted reviews emphasize the establishment's capability to cater to diverse needs through a comprehensive selection of vegan, gluten-free, and vegetarian options — a feature that resonates well with health-conscious and diet-restricted patrons. Additionally, parents have highlighted the value and appeal of the children's menu as well as the thoughtful provision of activities for kids, indicating Croma as a family-friendly venue. Customer experiences often allude to the quick and friendly service, which seems to pair well with the restaurant's large capacity, securing its suitability for larger gatherings and events. However, concerns have been raised over instances of service lapses that suggest occasional inconsistencies in customer care.

Positive Feedback

Many customers express strong satisfaction with Croma Chorlton, frequently mentioning the quality and variety of food options, especially the highly praised gluten-free pizzas. The restaurant’s accommodating approach towards dietary restrictions is a recurring theme, with ample vegetarian, vegan, and gluten-free options available, contributing positively to its inclusivity and diverse appeal. Patrons also appreciate the comfortable and inviting interior, coupled with the staff's friendliness and efficiency, enhancing the overall dining experience. The establishment's consideration for accessibility is commended, with easy access and facilities for individuals with mobility impairments noted. The focus on creating a child-friendly environment through specialized menus and activities has also been received warmly, underscoring a commitment to being an establishment suited for families.

Concerns and Threads

Despite the positive feedback, some customers have experienced significant service-related issues. One incident involving a waitress accidentally spilling hot wax on a customer was particularly noted for the staff's inadequate response. The lack of concern and proper follow-up, as reported in the review, indicates a shortfall in the standard of care and attention expected. Moreover, this lapse in service affects the perception of the restaurant's commitment to customer safety, thereby tarnishing the otherwise positive dining experience. Such negative episodes are crucial as they could have long-term implications on customer loyalty, the establishment's reputation, and repeat patronage.

Frequently asked questions about Croma Chorlton

Does Croma Chorlton provide options suitable for patrons with dietary restrictions?

Yes, Croma Chorlton offers a wide range of options to suit various dietary needs, including vegetarian, vegan, and gluten-free choices for starters, mains, and desserts.

Is Croma Chorlton suitable for families with children?

Certainly, the restaurant is child-friendly, featuring a specially designed kids' menu, good value meals for children, and activities such as coloring to keep the younger guests entertained.

What measures does Croma Chorlton take to assist patrons with mobility impairments?

Croma Chorlton facilitates easy wheelchair access and is equipped with a downstairs disabled toilet. Staff members are also noted for being helpful and attentive to the needs of patrons with mobility challenges.

Recent customer reviews and testimonials for Croma Chorlton

Tim J

5-Star

a month ago

Croma is a great option in Chorlton for pretty much any occasion. They cater to all needs with a fab selection of vegan and gluten free options. It's relaxed and cosy and a great place if you have kids as part of your group - the children's menu is really good value and always popular! Service is quick and friendly and it's a big restaurant, so good space for larger groups. We were sad to see the Didsbury branch close but glad we can still come here! Vegetarian options: Vegetarian and vegan options available for starters, mains and desserts

steve stroud

5-Star

5 days ago

Simply the best Independent Pizzeria in Manchester, delivering excellent food with quality ingredients and a great wine list. The atmosphere is always buzzing with excitement but now with stunning, cosy booths in Chorlton for those more intimate moments or business meetings. The staff are always super friendly and highly efficient. Croma never fails to impress and is always worth a visit. It's retained It's genuine welcome to families and excellent deals on kids meals too. We just love going to Croma, thanks Guys! Steve, Cathy, David, Lorenzo, Benjamin and Jessica. Wheelchair accessibility: Whilst I'm not completely disabled but struggling at the moment since breaking my hip and associated other issues, I found that Croma had excellent facilities. Access was very easy and the added bonus of a downstairs disabled toilet made life so much easier. Plus the staff were very helpful and attentive in assisting me and offering help. Really much appreciated.

G H

5-Star

3 weeks ago

I’ve just ordered a gluten free pizza on Deliveroo from Croma in Chorlton and it’s the best pizza I’ve ever had and I’ve had A LOT of pizzas! People think it’s just throwing a load of toppings on a circle but honestly the chef who made this pizza understands ratios! It was the perfect level of sauce and cheese and excellent topping distribution. And as an extra bonus point my husband couldn’t even tell the difference between the gluten free one and his gluten one! Also I never leave reviews even if I’ve had a bad experience so it must have been good to make me take this the time to write this. Thank you

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Croma Chorlton Reviews Summary

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Featured review

Croma Chorlton's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Croma Chorlton

Does Croma Chorlton provide options suitable for patrons with dietary restrictions?

Is Croma Chorlton suitable for families with children?

What measures does Croma Chorlton take to assist patrons with mobility impairments?

Recent customer reviews and testimonials for Croma Chorlton

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Overall Rating

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