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As of Mar 30, 2024, 324 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Cora Hair's customer reviews analysis

After analyzing customer reviews, Cora Hair has built a reputation for providing satisfactory services with a focus on personalized customer experience and attention to detail. Many customers report a high level of satisfaction with the hair styling and treatment services, highlighting individual stylists such as Faye and Katie for their professional skills and commendable customer service. Positive experiences often include receiving compliments on the hair work done, the health and aesthetics of hair after treatment, and the convenience of getting a variety of services in one place. However, there are isolated incidents where service has not met customer expectations, leading to dissatisfaction, including a severe case where a highlighting job led to hair loss. The salon's management seems responsive to customer feedback and willing to offer remediation, such as complimentary treatments to address issues raised by clients.

Positive Feedback

The positive aspects of customer feedback for Cora Hair are overwhelmingly in favor of the salon's services, particularly the expertise of stylists like Faye and Katie. Clients express significant satisfaction with the quality of the hair extensions, the precise fulfillment of haircut desires, and the durability of hair styling. Personalized service is a recurring positive theme, with stylists being praised for listening and adhering to customers' requests, ensuring the client's comfort throughout the process, and offering education on hair management. Another key positive aspect is the salon's convenience factor, which includes the availability of multiple services such as hair extensions installation, keratin treatments, and color work. Across the board, customers feel pampered, well-informed, and happy with the final results—a testament to the salon's commitment to providing a well-rounded and reliable beauty experience.

Concerns and Threads

While the majority of feedback is positive, there are critical reviews reflecting the negative aspects of the customer experience at Cora Hair. The most concerning feedback involves a customer's report of significant hair loss after a session of highlights, which necessitated corrective action at a different salon and ongoing hair recovery. This review suggests potential inconsistencies in service quality, especially regarding technical services like hair coloring, and underscores the impact of negative experiences on customer well-being and trust. Although the salon's management has demonstrated professionalism in addressing these complaints by offering free treatments, these occurrences have the potential to tarnish the overall reputation and deter prospective customers.

Frequently asked questions about Cora Hair

What kind of hair treatments does Cora Hair offer?

Cora Hair offers a variety of hair treatments that cater to different needs, including shampoo and conditioning, blowouts, hairstyling, blowdry, hair extensions, hair highlighting, hair coloring, keratin treatments, hair regrowth, and balayage.

How does the salon ensure customer satisfaction with the services provided?

The salon prides itself on its skilled stylists who take time to listen to the customer's needs and preferences, ensuring that the services provided meet their specific requests. They also offer professional advice and help customers understand how to manage their hair after treatment.

What should I do if I am unsatisfied with the service I received at Cora Hair?

If you are not satisfied with the service, it is recommended to reach out to the salon's management to discuss the issue. The salon has shown a willingness to listen to feedback and address customer concerns, as evidenced by offering complimentary treatments to a dissatisfied customer.

Recent customer reviews and testimonials for Cora Hair

Sofia lh97

5-Star

10 months ago

I have been going to Faye for over a year now and I have always been extremely happy with her work. I have fine hair and have struggled to find a stylist who can give me layers, volume and length. Faye is a true professional and always takes the time to listen to my needs and preferences before getting started. She is patient and attentive, and always makes sure I am comfortable and happy with the final result. She has an eye for detail and takes pride in her work, which shows in the finished product. I have received numerous compliments on my hair since I started seeing her, which is a testament to her skills and expertise. Faye takes the time to style my hair after , so I leave the salon feeling and looking fabulous. I highly recommend Faye to anyone in the area who is looking for a skilled and reliable stylist. She is easy to communicate with, flexible, and always delivers a great result. I wouldn't trust anyone else with my hair! I have added pictures of my hair What I get done at the salon by Faye: - Zen Tape in hair extensions ( can vary from 3 -4 pack) - Blow dry - Treatment - Styling - Re-tape ins ( every 4months ) Key Highlight: Faye can provide the hair extensions and also install, so its convenient and easy to get my hair done in one place. Services: Shampoo & conditioning, Blowouts, Hairstyling, Blowdry, Hair extensions, Hair highlighting, Hair coloring, Keratin treatments, Hair regrowth, Balayage

Kayleigh Kelly

5-Star

6 months ago

I had a half head of highlights done and they ruined my hair. The highlights where not close around my hair line and when I first washed my hair it started to fall out massively. I paid £143 pound for my hair to be ruined and I had to go to another salon to have all my hair cut off. Four weeks later and it is still falling out. EDIT The owner called me today and was very nice, she offered free treatments on my hair while it recovers which was really nice and professional. She took the feedback on board which is good.

safa mehtab

5-Star

5 months ago

Cora hair beauty is my go to salon for haircuts now. I've had a wonderful experience with Katie. She did my haircut exactly how I wanted it to be, keeping in mind that I want layers with face framing. Her customer service is amazing. Will definitely go back to Cora just to get a cut from Katie!!

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Cora Hair Reviews Summary

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Featured review

Cora Hair's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Cora Hair

What kind of hair treatments does Cora Hair offer?

How does the salon ensure customer satisfaction with the services provided?

What should I do if I am unsatisfied with the service I received at Cora Hair?

Recent customer reviews and testimonials for Cora Hair

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