Shortly after moving into our home we discovered squirrels in our attic space. We contacted Arrow since they've done our termite monitoring at our previous address. They quoted a proce, collected the fee, sealed holes and laid traps and then left without saying a word. I was supposed to get a call the following Monday informing me of their visit schedule to check the traps. No call. I called on Tuesday. I was told the arrival would be on Fridays between 12-2 for the next 4 weeks. The first visit was as scheduled. The second visit was 3½ hours late...which if course i was no longer waiting for them at ho.e since they missed the wondow of time and noone bothered to call to inform us of anything. Additionally there were squirrels in the traps that needed to be removed. I called about the missed appointment and was I formed that the on- call technician would contact me about rescheduling. Again....no contact. I had to call again the following Monday. Requested to speak to the office manager and he assured me that this was not how they do business and that someone would come my house on Tuesday. Tuesday we get a call saying they can't come until after 7pm but they could be there Wednesday at 7am. Reluctantly, we accepted the change. The Wednesday appointment went as scheduled. I asked if they would be back on Friday. The technician said yes. I was called by Arrow later that day to co form the visit was completed. At that time I asked to confirm the upcoming Friday appointment time. I was told it would be between 12 and 2pm. So here we are at Friday at 4pm and we get a call from the technician saying he's on his way here...again missing the agreed upon appointment window. Again, I call Arrow to express my continued displeasure with the absolute lack of reliable service. Allison I forms me that there is no office manager until Monday but she will leave a message for me to get a call back; which of course I highly doubt due to previous promises of a return call going unfulfilled. I am waiting on Scott Teagle to help me understand why Arrow can't seem to give this customer the rrspect amd courteousy of providng correct time infor.arion so that my afternoon does not result in me having to stay chained to my home for a service I paid for and have address twice now. Arrow will NOT be receiving any additional business from me at the conclusion of these wildlife visits.