This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Venture Studios?
As of Apr 15, 2024, 100 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Venture Studios's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
About this report
This report was produced by Trustguide on Apr 15, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source
Created by
Trustguide
Published on
April 15, 2024
Last updated
April 15, 2024
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Satisfaction Score
Based on the set of reviews used to generate this report, it appears that of Venture Studios's customers had a positive experience.
As of Apr 15, 2024, 100 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Venture Photography Studios in Liverpool appears to have a contrasting reputation based on recent customer reviews. While the studio's photographer, Jess, is consistently lauded for her professionalism, patience, and talent in capturing beautiful family moments, the studio's pricing practices and photo sales strategy have elicited negative sentiments. Positive reactions are centered around the welcoming atmosphere and the high quality of the photographs, indicating a strong capability in creating a pleasurable photography experience. On the other hand, the lack of transparency in photo pricing and the emotional sales tactics post-shoot have resulted in some clients feeling taken advantage of or encountering unexpected financial commitments, which casts a shadow on the overall customer experience.
Positive Feedback
The positive aspects mentioned in customer feedback for Venture Photography Studios Liverpool are predominantly associated with the personable and professional nature of Jess, the photographer. Clients report feeling welcome, comfortable, and thoroughly enjoyed the photo shoots. The ability of the photographer to capture beautiful images, especially of newborns and family groups, is a recurrent theme. The praised aspects include her patience, creativity, kind demeanour, and the ability to manage children effectively during shoots. The resultant photographs are seen as beautiful keepsakes, and the fun and enjoyable atmosphere created during sessions are highly valued by customers.
Concerns and Threads
Reviews indicate some considerable discontent with the business practices at Venture Photography Studios Liverpool. Key issues include the lack of upfront communication about pricing, leading to sticker shock and financial strain as customers felt compelled to purchase expensive photo packages after forming an emotional connection with the images. The emotional sales tactic utilizing a slideshow with music after the shoot, coupled with the retouching of baby photos in a way some clients found unappealing, reflects negatively on the company's post-shoot service and ethics. Additionally, some customers relay an overall dissatisfaction years after their shoot, demonstrating that negative experiences have a lasting impact on the client's perception of the studio.
Frequently asked questions about Venture Studios
Are prices for photographs provided before the photoshoot at Venture Photography Studios?
Customers have reported that the studio does not always provide pricing details upfront, and this information is typically discussed after the photoshoot. It is recommended to insist on obtaining detailed pricing before scheduling a session to avoid unexpected costs.
Does Venture Photography Studios have a photographer who is experienced with newborns?
Yes, the photographer Jess has received significant praise for her skill and experience in photographing newborns and making families feel at ease during the shoot.
Are there any hidden charges or financial commitments involved when booking a shoot with Venture Photography Studios?
Some customers have indicated that they felt surprised by the cost of photo packages after the shoot, leading to finance plans and unexpected commitments. It's important to discuss and understand the full pricing and any potential additional charges before proceeding with a photoshoot.
Recent customer reviews and testimonials for Venture Studios
Samuel Ellis
5-Star
2 months ago
My wife and I received a voucher for a free photo shoot after our son was born.
I'm leaving a review for Jess our photographer who was absolutely amazing. She made us feel welcome and comfortable from start to finish. Jess was incredibly calm, professional and patient with our newborn to get the best photos for us.
All in all the photo shoot was an excellent and emotional experience.
This unfortunately made it all the more sad when choosing not to buy our photos. They were beautiful but we just couldn't justify such an expense at this point in time.
At no point did we feel pressured into buying anything.
Thank you Jess giving us a lovely time, we hope you had an unforgettable honeymoon.
Jenna Horton
5-Star
4 months ago
We had a newborn/family shoot not too long ago, we paid for it on offer thinking it would be lovely to have some family photos... The people where lovely and it was a lovely experience.. however we didn't know prices until after we where shown our photos. Immediately we fell in love with the photos. But then our bubble was burst when we where told the cost for them. Absolutely disgusting how expensive these photos where & it was a "deal". £700 for 50 digital photos. We now are paying monthly for god knows how long which is absolutely ridiculous. But they where lovely photos of me and my family, how could we have not bought them? What's even more horrible is that the shoot was offered in hospital after I had my son, for £20, no wonder it was so cheap because the photos where extortionate prices. I have asked around aboutother photographers and they charge a small fraction of this price. Don't go here unless you're willing to spend £700+.
Connie Burton
5-Star
3 months ago
We had a photoshoot here with Jess and enjoyed it throughly! As we find it hard to photograph our daughter, she got some beautiful shots and we are so happy with the result! Jess me us feel so relaxed and welcome as I felt quite nervous! Thank you so much for the experience and the beautiful photos of us!
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
Our newly refurbished, state of the art photography studio is in the heart of Liverpool city centre. We have everything you need for a relaxed family photography experience to make memories to treasure for a lifetime.
We pride ourselves on using our skills to create stunning images which convey your story and capture the current life events which matter to you. We’ll take the time to get to know you and the people you love most, so we can understand what makes your family who they are.…that’s why your Venture experience begins long before you reach our studio.
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