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Susan Hardwick-Smith, Md - Complete Midlife Wellness Center

Susan Hardwick-Smith, Md - Complete Midlife Wellness Center Reviews Summary

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Gynecologists | Houston, TX

1200 Binz St #650, Houston, TX 77004, United States

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What do customers say about Susan Hardwick-Smith, Md - Complete Midlife Wellness Center?

As of Mar 13, 2024, 85 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Susan Hardwick-Smith, Md - Complete Midlife Wellness Center's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
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Published on
February 16, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Susan Hardwick-Smith, Md - Complete Midlife Wellness Center's customers had a positive experience.

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Susan Hardwick-Smith, Md - Complete Midlife Wellness Center

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Susan Hardwick-Smith, Md - Complete Midlife Wellness Center's customer reviews analysis

The reviews provided for the Complete Midlife Wellness Center point towards a distinctly positive overall reputation, underscored by praises for the personalized care and attention from medical staff, particularly from Dr. Susan and her team. The recurrent accents on thorough examinations, informative consultations, and hormone therapy denote a pattern of satisfaction among patients in the realm of midlife healthcare needs. This satisfaction is not only with the quality of medical insights offered but also with the level of personal attention and the feeling of being heard, which significantly contributes to the positive aura surrounding the center’s reputation. However, there is a note of discontent emerging from one review regarding a lack of follow-up and issues with prescriptions and communication post-consultation. This indicates while the in-person experiences are highly regarded, there are areas of administrative follow-through that could potentially tarnish the otherwise sterling experiences recounted. The review landscape suggests a trend where the center is perceived as transformative and emotionally supportive, albeit not without some operational shortcomings.

Positive Feedback

The Complete Midlife Wellness Center receives resounding commendation for its exceptional patient care, with reviews emphasizing several facets of their approach that set them apart. The individualized attention patients receive is a highlight, with physicians dedicating significant time to discussing health concerns and treatment plans. Doctor-patient interactions are described as caring, thorough, and personable, fostering an environment where patients feel genuinely supported and valued. Moreover, the ability of the center to identify health conditions previously undiagnosed by other practitioners shows a high level of competence and thoroughness in their medical examinations. The physical ambiance of the office and the demeanor of staff also contribute to a calming and welcoming environment. The impact of hormone replacement therapy and other treatments is highly regarded, with many patients reporting significant improvements in their health and wellbeing, further solidifying the center’s image as an effective provider of midlife healthcare services.

Concerns and Threads

Despite the overwhelmingly positive feedback, the Complete Midlife Wellness Center faces critiques pertaining to administrative aspects of patient care. A patient articulated frustration with the post-appointment service, specifically mentioning the failure to receive a prompt response from the medical team, the inappropriate handling of personal medical information by non-medical staff, and a notable lapse in the delivery of a prescribed medication. This feedback underscores potential inefficiencies in the center's communication and procedural protocols, which negatively impact customer satisfaction. These episodes serve as a stark contrast to the otherwise lauded patient-centric approach and illustrate the importance of end-to-end service quality to maintain a consistently favorable reputation.

Frequently asked questions about Susan Hardwick-Smith, Md - Complete Midlife Wellness Center

What kind of medical services does Complete Midlife Wellness Center specialize in?

Complete Midlife Wellness Center specializes in midlife healthcare needs, with a focus on personalized patient care. They offer thorough examinations, informative consultations, hormone therapy, and other healthcare services tailored to midlife individuals.

Can I expect to have a personalized treatment plan at the Complete Midlife Wellness Center?

Yes, according to the reviews, the physicians at Complete Midlife Wellness Center spend considerable time with patients to understand their unique health concerns and develop a personalized treatment plan, taking the patient's opinion into account.

Is there any concern I should be aware of before choosing Complete Midlife Wellness Center?

While the clinical care is highly praised, some patients have experienced issues with administrative support, such as delays in receiving prescriptions and challenges with follow-up communication. It would be wise to discuss these concerns and the center’s procedures for post-consultation communication and prescription handling before making a decision.

Recent customer reviews and testimonials for Susan Hardwick-Smith, Md - Complete Midlife Wellness Center

Susan Hardwick-Smith, Md - Complete Midlife Wellness Center
Carla Newton
5-Star
3 months ago
I have nothing but positive things to say about Complete Midlife Wellness Center! It is always such a pleasant experience, not to mention how I feel like a totally new person since I became a patient a year ago and received my first pellet insertion! I recently saw Dr. Leah and immediately loved her! She was so caring, thorough, and totally focused on my needs. She was also so personable! I can't say enough!!
Susan Hardwick-Smith, Md - Complete Midlife Wellness Center
Paulette Fry
5-Star
3 months ago
Susan Hardwick-Smith MD & Leah Antoniewicz are excellent physicians. I've never had such a thorough exam and labs run by another physician! She spent over an hour with me reviewing my lab work and explaining it all to me. She discovered several conditions that other physicians did not diagnose. I'm currently on hormone replacement therapy and I feel great!
Susan Hardwick-Smith, Md - Complete Midlife Wellness Center
Shannon Treadway
5-Star
5 months ago
I first saw Dr. Susan for my first consultation and pellets! Absolutely loved her! Very informative and knowledgeable. Saw Kristin my second appointment and Wow is she amazing as well! Took her time and went over all my lab work but when it came down to it she wanted to know how “I” felt! I would highly suggest Dr. Susan’s clinic!
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Overall Rating

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Overall Rating
4.8
/5
85
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About Susan Hardwick-Smith, Md - Complete Midlife Wellness Center

Gynecologists

A midlife wellness experience for women in midlife, by women in midlife. Offering everything from gynecological exams, hormone replacement, rejuvenation surgeries, and coaching from Houston’s favorite gynecologist, Dr. Susan Hardwick Smith.

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