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Lizy Beauty Salon

Lizy Beauty Salon Reviews Summary

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Beauty Salons | Dallas, TX

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5840 Abrams Rd, Dallas, TX 75214, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Lizy Beauty Salon?

As of Jul 08, 2024, 117 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Lizy Beauty Salon's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

do a wonderful job

Love her! Great place.

Absolutely Amazing.

takes care of me super nice

never disappoints

very pleased with my haircut

service has gotten worse

Horrible service!!

always feel unwelcome

don't expect proper customer service

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 8, 2024
Last updated
July 8, 2024

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Lizy Beauty Salon's customer reviews analysis

The overall company reputation of Lizy Beauty Salon appears to be mixed, with customers expressing both positive and negative experiences. Key positive elements contributing to the salon's reputation include the long-term loyalty of some clients, reasonable pricing, and the skillfulness of specific styresultsts like Martha and Leti G. On the other hand, the salon seems to struggle with appointment management, communication, and consistent quality of customer service, particularly for its female clientele. Although some stylists receive individual praise, there are notable reports of subpar experiences, suggesting variability in service quality. Reliability and customer treatment, especially relating to appointment honoring and staff attitudes, are recurring themes that could be impactful on the salon's reputation over time.

Positive Feedback

Positive aspects of customer feedback for Lizy Beauty Salon tend to focus on personal attachments to specific stylists, namely Martha and Leti G, who are repeatedly praised for their quality of service and hairdressing skills. Long-standing customers exhibit a remarkable level of loyalty, with one customer willing to drive from out of town for haircuts specifically with Martha and Mary. The salon's affordability is frequently mentioned, marking it as a budget-friendly option. Moreover, some customers appreciate the salon's expertise in repairing haircuts and endorse the salon's cleanliness and maintenance. Customers value the effective results delivered by the talented stylists, which includes the discovery of hair-care products that customers found beneficial.

Concerns and Threads

Negative feedback for Lizy Beauty Salon predominantly revolves around service and communication issues. Several customers report feeling unwelcome and rushed, particularly noting a differential treatment between male and female clients. Appointments seem to be a substantial source of frustration, with complaints about the lack of adherence to scheduled times and inexperienced handling of bookings. There is also mention of unprofessional behavior from certain staff members, who might exhibit a 'nasty attitude' or lack of engagement. Furthermore, issues with language barriers are highlighted, indicating that non-Spanish-speaking customers might face challenges in communicating their service preferences, thereby affecting their satisfaction levels.

Frequently asked questions about Lizy Beauty Salon

Are appointments at Lizy Beauty Salon reliably honored?

Based on customer reviews, Lizy Beauty Salon has experienced challenges with appointment management and honoring bookings. It is advisable to confirm your appointment and communicate any changes in advance.

Which stylists at Lizy Beauty Salon do customers recommend?

Customers frequently recommend Martha and Leti G for their haircuts and services. They are praised for their skillful techniques and satisfactory outcomes.

Does the staff at Lizy Beauty Salon speak English fluently?

While the salon staff is primarily Spanish-speaking, some customers have managed to communicate their needs with varying success. It may be helpful to speak with English-speaking staff members when discussing service preferences.

Recent customer reviews and testimonials for Lizy Beauty Salon

Lizy Beauty Salon
Yes It’s Dani
5-Star
5 months ago
Been coming here for at least 25 years for my haircuts. Martha and Mary do a wonderful job and the services are priced very reasonably. I don’t even live in Dallas anymore but will still drive out for haircuts! I don’t trust anyone but them to do my hair
Lizy Beauty Salon
elaine garay
5-Star
7 months ago
I have been there several times and each time the service has gotten worse. Men appear to get great service, but if you are a female they can't get you out fast enough, it will take months to repair the hair cut I got at my last visit.
Lizy Beauty Salon
Juan Pichardo
5-Star
11 months ago
Horrible service!! Made an appointment for my son with “Mari” and when I came in and signed in. Everyone acted like I didn’t even make an appointment until I reminded them about our phone call. Then they were like ahhh but the person I spoke with and make an appointment let. Don’t recommend, they need more structure with appointments and staff names. Don’t waste your time and money here!! I would give it negative stars if I could! Not the first time I have had horrible experience. This business is going in the trash for how horrible it has become over the years
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Lizy Beauty Salon's customers had a positive experience.

Positive
60%
Neutral
0%
Negative
40%
More details
Lizy Beauty Salon

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
117
reviews
Excellent
Good
Average
Fair
Poor
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