Analysis of customer feedback for Lisa's Lash indicates an overall positive reputation with a few isolated negative experiences. Customers often praise the skill and professionalism of the lash artists, notably Cat, Tiffany, Selina, and June. These technicians are commended for their gentle touch, attentiveness, and ability to deliver desired results – such as volume over length, and durability of lash extensions even after engaging in water activities. The service's value for money is highlighted, including the offering of 'lash model' appointments for discounted rates with trainee technicians. Additionally, clients appreciate the salon's flexibility in scheduling and accommodation of short-notice appointments. However, while recurring themes include satisfaction with the end product and service, there have been reported issues with communication due to language barriers, pricing transparency about additional costs on top of promotional offers, and inconsistencies in customer service standards, particularly concerning conflict resolution and the approach to customer complaints.