The reputation of Laveda Lash & Brow Boutique is mixed according to the latest customer reviews. On one hand, some clients are pleased with the meticulous work on lash extensions and the thorough, gentle service provided by certain technicians, receiving many compliments post-visit and experiencing no irritation. The boutique seems to have gained appreciation for accommodating clients in urgent situations and maintaining a pleasant atmosphere. However, other reviews indicate substantial dissatisfaction, particularly about nail services. Complaints include technicians not honoring advertised service details, lack of proper cuticle care, rushed and incomplete services, and poor product longevity with some manicures lasting less than a week before chipping. The customer service has also been criticized, with the front desk staff described as rude and unaccommodating. This inconsistency in service quality and customer experience is a concern and suggests a potential area of improvement for the management of Laveda Lash & Brow Boutique.
Positive feedback for Laveda Lash & Brow Boutique reflects several high points in their customer service and expertise. Clients are praising specific technicians for their meticulous and detail-oriented approach to lash applications, leading to satisfactory outcomes. The dedication to ensuring client comfort and avoiding irritation during treatments also stands out as a positive aspect. Additionally, the ability of the boutique to offer timely assistance, particularly in emergency situations, has earned gratitude from clients. Overall, the pleasant atmosphere of the boutique and the longevity of services like pedicures have been spotlighted as reasons for continued patronage by some customers.
Negative customer feedback primarily targets the nail services provided at Laveda Lash & Brow Boutique. Some clients report discrepancies between advertised services and what is actually delivered, particularly concerning cuticle care and the inclusion of massages during manicures and pedicures. The reports of rushed services, incomplete manicures, and professional oversight such as causing minor injuries during treatments are troubling. Furthermore, concerns have been raised over product quality due to incidents where nail enhancements, such as gels, chipped or fell off within days. The quality of customer service has also been questioned, with instances of front desk staff being described as rude and creating a less than welcoming atmosphere. These negative experiences appear to overshadow the positives, leading to strong recommendations from some customers to seek services elsewhere.
Although the website advertises that all tools are new for each client, there have been instances reported by customers where old or previously used tools have been utilized during services.
Many clients report that lash extensions at Laveda Lash & Brow Boutique are a meticulous process taking around two hours. Quality seems to be favored over speed to ensure client satisfaction with the final result.
Customer experiences with resolving service issues at Laveda Lash & Brow Boutique vary. Some reports suggest the staff, particularly at the front desk, may respond with rudeness instead of compassion, indicating customer service may not always meet expectations.
Top Lash & Brow in DC and VA. Rated Top Lash & Brow in the MD Prince George County, and DC region by Top Doctors on the OWN Network. Offering the Gel and Gel-X Mani Pedi Nails, Eyelash Extensions, Lash Lifts and Lash Tints, Waxing, Facials, Microblading & Shading Ombre brows & reflexology. Lash Supplies
