The reviews for Islington Tennis Centre and Gym reveal a mixed perspective on the company's reputation and customer experience. Customers appreciate the variety of sports facilities offered, such as indoor and outdoor tennis courts, a gym, sauna, and provisions for blind tennis and accessibility. However, there are notable grievances regarding the maintenance and cleanliness of the venue, particularly the men’s changing room and toilet facilities described as 'disgusting' and 'unhygienic'. Operational issues include the limited availability of facilities, like early sauna closure times not reflected in the membership cost, and difficulties in booking courts leading to overcrowded sessions. Customer service has been criticized, with reports of unprofessionalism and allegations of discriminatory behavior by a staff member. These negative experiences contribute to a sentiment that competing gyms may offer more value, prompting some customers to consider switching providers.
Positive customer feedback for Islington Tennis Centre and Gym centers around the availability and quality of its sporting facilities. The venue is recognized for having a suitable indoor environment for tennis, accommodating last-minute bookings, and having a friendly and helpful staff. In particular, customers highlight the six indoor tennis courts, two outdoor courts, and the unique offering of Blind Tennis sessions. The gym and sauna facilities are acknowledged as added amenities, contributing to a holistic fitness and leisure experience. In addition, the center's accessibility features and its proximity to Caledonia Park enhance its appeal for customers looking for a comprehensive recreational space.
Key negative aspects of customer feedback focus on the maintenance, hygiene, and management inefficiencies at Islington Tennis Centre and Gym. Clients have reported cleanliness issues in the men's changing rooms and toilets, as well as blocked drains. Facility access times have been cut, specifically the sauna's operating hours, without a corresponding reduction in membership fees. Moreover, management practices have been called into question over the overbooking of tennis sessions and underutilization of available courts. Customer service has also been criticized, with instances of unprofessional conduct by a staff member leading to customer discomfort and allegations of discriminatory behavior. The center's cost-effectiveness compared to competitors is debated, as some customers perceive better value in alternative gyms with less expensive fees and superior equipment.
Customers have indicated that although the gym itself is open until 11 pm, the sauna's operating hours are reduced, closing at 9 pm and not available for use during a 4-hour period in the daytime. It's suggested to check the current hours directly with the center for the most accurate information.
The reviews suggest that while the center offers a range of facilities, the cost is considered higher compared to competitors such as Puregym & Gym group. Customers are encouraged to compare prices and services to determine the best value for their needs.
Islington Tennis Centre is noted for being a good spot for indoor tennis with the possibility of accommodating last-minute bookings, which is favorable compared to other places requiring bookings at least a week in advance. However, it's recommended to confirm current booking procedures as experiences may vary.
Islington Tennis Centre and Gym is situated to the North West of the London Borough of Islington and is one of the busiest tennis centres in the country.It has 6 indoor and 2 outdoor courts, making it the perfect place learn how to play, improve your technique or have a casual game with friends.The centre also has a 60 station gym, fitness class studio, and a sauna and steam room suite.
