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Green Leaf Treatments Reviews Summary

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Beauty Salons | Birmingham

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Bridge House, 509 Aldridge Rd, Birmingham B44 8NA

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Green Leaf Treatments?

As of Jul 08, 2024, 232 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Green Leaf Treatments's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

really good

fabulous and friendly lady

Perfect pressure, very enjoyable

massive thanks to Parveen

absolute angel

the massage was amazing

SUPER nice and friendly

so amazing, gentle

feeling relaxed, invigorated

very relaxing & calming atmosphere

no after care advice

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 8, 2024
Last updated
July 8, 2024

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Green Leaf Treatments's customer reviews analysis

The aggregate of customer evaluations for Greenleaf Treatments paints a broadly positive portrait of the establishment, both in terms of therapeutic efficacy and client care. The array of massage options, including deep tissue, hot stone, aromatherapy, and pregnancy massages, are repeatedly praised for their quality and the relief they afford clients. Skilled therapists like Lilly, Codie, and Parveen receive specific commendations for their expertise and approach, contributing to repeat visits and recommendations. Nevertheless, a repeated theme in the feedback alludes to a dearth of follow-up and aftercare advice, marking an area where improvement is necessary. Further, the lack of engagement with posted customer reviews suggests an area for better responsiveness to enhance customer service. The accessible location with parking, the comforting and calming ambience, and the professional conduct of staff are also consistently noted.

Positive Feedback

Greenleaf Treatments' strongest suits are reflected in the consistent testimonies pertaining to the high-quality massages performed by professional and friendly staff, particularly highlighting therapists such as Lilly and Codie. Customers express satisfaction with the customized care, noting the variety of massages and attention to individual needs like sensitive skin. The ambiance is repeatedly described as relaxing and calming, contributing significantly to the overall experience. Furthermore, the convenience of location and parking is appreciated, as well as the knowledgeable reception staff who guide clients with suitable massage recommendations. These positive aspects collectively fortify the company's reputation, fostering client loyalty and endorsement.

Concerns and Threads

While the majority of customer feedback is favorable, Greenleaf Treatments' review landscape reveals a shortcoming that could marginalize its service quality: the absence of aftercare communication. Multiple clients note the lack of aftercare advice post-treatment, which is an essential aspect of wellness services as it helps mitigate any adverse effects and aids in long-term treatment efficacy. Additionally, the company's non-responsiveness to online reviews has been flagged, showcasing a potential disregard for customer engagement and feedback utilization. Addressing these concerns could significantly buoy customer satisfaction and enhance perceived value of the company's offerings.

Frequently asked questions about Green Leaf Treatments

What types of massages does Greenleaf Treatments offer?

Greenleaf Treatments offers a variety of massages including deep tissue, hot stone, aromatherapy, Swedish back, neck and shoulder massage, and specialty massages such as pregnancy massage.

Do the therapists at Greenleaf Treatments have any areas of expertise I should consider when booking?

Yes, Greenleaf Treatments employs therapists who specialize in different types of massages. Customers have particularly praised therapists like Lilly for aromatherapy and Codie for pregnancy massage, suggesting certain staff have areas of expertise to consider when booking.

Does Greenleaf Treatments provide aftercare advice following a massage treatment?

It appears that Greenleaf Treatments may not consistently provide aftercare advice post-treatment, as mentioned by several customers. It's recommended to proactively ask for this information during your visit if it's important to you.

Recent customer reviews and testimonials for Green Leaf Treatments

Green Leaf Treatments
S R
3-Star
a month ago
Had my booked massage today 17.05.24. It’s my 2nd massage treatment and I have to say it was really good - it was a deep tissue one with Summer. I can not fault the procedure, however just like the 1st massage I received no after care advice, I didn’t after this massage today either. After care advice is very important - due to any contraindications that you may experience following the massage treatment which need to be noted and acted upon for future reference. This is what lets the company down - also they do not follow up with any response replies to reviews that have been left, which makes them appear that they are not interested in the customer feedback.
Green Leaf Treatments
SM
3-Star
2 months ago
I've been coming for a few years now and I will always recommend to others. I have had a fre massages over the years from hot stone, deep tissue and a neck back and shoulder. I have loved them all. Lily is a fabulous and friendly lady, who provides a great massage service. I will continue to come back I always feel so relaxed, comfortable and knot free when I leave! It's nice that they have fragrance free products too for someone with sensitive skin like myself.
Green Leaf Treatments
S Sheikh786
3-Star
2 months ago
Had one of the best aromatherapy massages. Lilly was very attentive and accommodating. Perfect pressure, very enjoyable.. especially the foot massage, which I've found disappointing at other places. Staff very friendly And helpful. Thanku Lilly. X. Will defo be coming back.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Green Leaf Treatments's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
More details
Green Leaf Treatments

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
232
reviews
Excellent
Good
Average
Fair
Poor
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