Beauty In The City appears to be a beauty salon with a generally positive reputation, based in the city center, convenient for clients seeking services ranging from waxing to massages. Reviews frequently commend the salon for its professional and friendly staff, with specific praise for individuals like Courtney, Lauren, and Rachel, suggesting a personal touch that enhances the customer experience. Repeat businesses and stated intentions to return imply high satisfaction with the quality of services, reasonable pricing, and a comfortable atmosphere. However, the company's reputation is marred by an isolated incident involving a staff member lacking knowledge and hygiene issues in the treatment room. The inconsistency in service, indicated by a report of rough treatment leading to bruising and a critical incident involving a therapist's absence, casts a shadow over an otherwise favorable customer sentiment.
Customers overwhelmingly appreciate the professionalism, friendliness, and expertise exhibited by staff members at Beauty In The City, with specific therapists being highlighted for providing excellent services. The relaxing and pain-free nature of treatments like massages and waxing, along with the provision of aftercare, has garnered high praise, suggesting that the technicians are well-trained and considerate. The salon's location is another strong point, as it is conveniently situated near public transportation, enhancing accessibility for clients. Competitive pricing has been noted positively as well, making the salon an attractive option for those seeking beauty treatments without excessive spending. Customers also appreciate accommodating services and flexibility in scheduling, which contribute to a customer-centric approach.
Despite many positive reviews, Beauty In The City has faced criticism related to instances of substandard hygiene and customer service. An account of unclean equipment and a room, coupled with an improper waxing technique resulting in physical harm, raises concerns about the salon's standards and training in handling different skin types. The response to the reported incident, which lacked a gesture of goodwill such as a discount or a complimentary service, suggests shortcomings in customer care during negative experiences. Moreover, operational issues, such as a therapist being unable to make an appointment leading to cancellations without compensatory offers, illustrate flaws in managing unforeseen circumstances and communicating effectively with clients.
Beauty In The City offers various services including waxing treatments, Swedish massages, facials, and other beauty treatments. Customers have expressed satisfaction with these services, noting the skill and professionalism of the therapists.
The salon is conveniently located in the city center, situated between Barolo and Revolution, just 5 minutes away from Glasgow Central. This central location makes it easily accessible for those in the city.
While most customers report positive experiences with scheduling and accommodating staff, there have been instances of last-minute cancellations due to unforeseen circumstances, such as a therapist being locked in at home. These have sometimes been managed without offering compensatory services, which highlights an area for improvement in customer communication and contingency planning.
Deborah’s Beauty in the City is a chic beauty salon conveniently located in the heart of Glasgow city centre. The salon provides an assortment of treatments, from microdermabrasion to waxing, hot stone massage to gel nails, meaning you will be spoilt for choice when visiting.The team here are friendly and professional: they will listen to your needs and answer any questions about the range of services on offer. The tranquil, calm atmosphere and welcoming staff here will allow you to relax and unwind completely so you can enjoy your treatment.
