The overall reputation of D'Lor Salon & Spa from recent customer reviews appears to be predominately positive, with frequent praise for its professional staff, relaxing atmosphere, and quality services. The experiences recounted by clients consistently mention the skill, professionalism, and friendliness of the staff, particularly masseurs Ace and Kym, as well as facial experts Shirley and Tamara, and nail technician Janelle. Notably, Ace has received specific acclaim for his massage therapy skills. The ambiance of the spa and the quality of the treatments are often highlighted, contributing to the impression that D'Lor Salon & Spa serves as a reliable destination for self-care and relaxation. Customer service is generally highlighted as exceptional, and the spa's ability to accept walk-ins is appreciated. However, the feedback is not without negatives; there have been concerns over membership policy changes and perceived lapses in accountability when issues arise, such as in the case of a delayed appointment.