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As of Jul 10, 2024, 89 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Coco Beach Salon's customer reviews analysis

Coco Beach_Nails by Sian appears to have garnered a favorable reputation in Leeds, with many customers expressing high levels of satisfaction. The key elements influencing the company’s reputation include competitive pricing, quality of services, and a welcoming staff who perform services skillfully. Customers particularly applaud the durability and aesthetics of their nail treatments, indicating that either improved products or enhanced expertise may be contributing factors. Despite the sound reputation, there are isolated reports of inadequate service, such as subpar spray tan application and a perceived decline in customer care, which include negative remarks from the staff about customers. These concerns, while noteworthy, seem to be exceptions rather than the norm, but they underscore areas where the business could potentially improve.

Positive Feedback

Coco Beach_Nails by Sian is consistently described as providing services that are both high-quality and affordable. Many reviewers emphasize the friendly, professional staff and the appealing atmosphere of the salon, including its newly updated decor. Promotional offers like discounted Shellac nails and the thoughtful touch of providing complimentary items like moisturizer in sunbed rooms resonate strongly with customers. The ability to cater to last-minute appointments and to maintain high standards in beauty treatments like LVL lash lifts reinforces the impression of a business that values customer service and expertise.

Concerns and Threads

Despite many positives, Coco Beach_Nails by Sian is not without its criticisms. One negative aspect is an instance of poor service delivery, specifically with a spray tan that was described as patchy and poorly applied. Another significant concern is the reported decline in customer service quality, where customers feel rushed and overlooked upon arrival, combined with uncomfortable experiences of overhearing staff speaking negatively about clients. This type of feedback indicates potential issues with professional conduct and customer focus that could be addressed to enhance the customer experience.

Frequently asked questions about Coco Beach Salon

How does Coco Beach_Nails by Sian compare in price to other local services?

Coco Beach_Nails by Sian is often highlighted for its competitive pricing. Customers find the services to be very affordable, with various reviews citing specifically good deals such as Shellac nails for a significantly reduced rate.

Are appointments required for services at Coco Beach_Nails by Sian?

While appointments are recommended, especially considering the popularity of the salon, Coco Beach_Nails by Sian has been noted for accommodating customers at short notice when possible. However, booking in advance is advised to ensure availability.

Does Coco Beach_Nails by Sian offer any loyalty programs or discounts?

Yes, customers have mentioned that Coco Beach_Nails by Sian has promotional offers and discounts. Joining their mailing list has been suggested as a way to receive great monthly offers, and they also provide student discounts.

Recent customer reviews and testimonials for Coco Beach Salon

Lauren McDermott

5-Star

3 years ago

Always very good, very rarely have had any issues and I've been going here since I moved to Leeds three years ago. I recently moved to the city centre and tried a couple of places there but I've ended up coming straight back here as their prices are so competitive and services are fantastic. I love the new decor - the new logo is gorgeous; I want one of the hoodies! Nails are always gorgeous and they're lasting longer I've noticed too - not too sure if it's better products or staff getting even better as they go, but I really appreciate it. Picture of today's nails included!

Rebecca

5-Star

11 months ago

Started my biab journey with my nails here after being recommended by a friend. Lauren has been unreal at doing my nails and ive gone to her for every set and shes knocked it out of the park each time. Very affordable too, super happy and a repeat customer.

Tasha Sheard

5-Star

a year ago

Amazing place friendly staff went to get my holiday nails done and I'm well jappy with them will be going back thank you sian for doing them for me :)

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Coco Beach Salon Reviews Summary

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Featured review

Coco Beach Salon's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Coco Beach Salon

How does Coco Beach_Nails by Sian compare in price to other local services?

Are appointments required for services at Coco Beach_Nails by Sian?

Does Coco Beach_Nails by Sian offer any loyalty programs or discounts?

Recent customer reviews and testimonials for Coco Beach Salon

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Overall Rating

About Coco Beach Salon