Featured review

As of Aug 30, 2024, 2535 customers have reviewed this business and rated it 3.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Budget Car Rental's customer reviews analysis

An analysis of recent customer feedback for Budget Car Rental reveals a dichotomy in experiences, with some patrons finding the booking process and vehicle quality satisfactory, while others report significant concerns regarding vehicle maintenance and customer service. The reports of satisfaction generally herald the ease of the online booking system and the condition of the vehicles upon receipt, as well as competitive pricing. However, there is a recurrent theme of customers encountering poorly maintained or inadequately prepared vehicles, along with frustrating experiences with customer service, particularly at certain locations. Additional criticisms include unexpected charges and negative interactions with staff, which have evidently impacted the overall perception of the brand and could potentially affect the company's reputation if not addressed.

Positive Feedback

Positive customer experiences with Budget Car Rental are notable for the streamlined online booking process that is accessible even to those with limited technical prowess. The convenience and thoroughness of communication before the trip as well as the pristine condition of vehicles at the time of pickup are lauded aspects. Pricing competitiveness also emerges as a strength, with customers feeling that they receive good value for the rates charged. Lastly, the expedited process of returning the vehicle at the end of the rental period is a highlight that seems to contribute to an overall top-notch experience for some customers.

Concerns and Threads

Budget Car Rental's negative feedback points to several critical issues affecting the overall customer experience. A substantial number of reports indicate vehicle maintenance concerns, such as tire pressure discrepancies and mechanical problems, which suggest a deficiency in pre-rental inspections. The customer service dimension is also a sore point, with long waits, inadequate staffing, and unresponsiveness both at rental locations and on customer support lines. These experiences are compounded by reports of unexpected charges — for fuel, insurance, or other services — that customers claim were not transparently communicated at the time of rental. The perception of 'nickel and diming' and the inability to rectify issues efficiently reflects poorly on the brand and directly contributes to customer dissatisfaction and mistrust.

Frequently asked questions about Budget Car Rental

Can I expect the rental vehicle to be in good condition when I pick it up from Budget Car Rental?

While many customers report receiving vehicles in immaculate condition, there have been instances where renters encountered maintenance issues. It is recommended that you thoroughly inspect your rental car and raise any concerns immediately upon pickup.

Does Budget Car Rental offer transparent pricing and avoid hidden charges?

Several reviews suggest a discrepancy in expectations regarding pricing, particularly concerning fuel charges and insurance. Customers are advised to review their rental agreement thoroughly and confirm all charges at the time of pickup to avoid surprises.

How reliable is Budget Car Rental's customer service, especially for resolving issues that may arise during the rental period?

Customer feedback indicates a mix of experiences with customer service. While some have had prompt and helpful interactions, others faced long waits and challenges in reaching support. It is advisable to document your rental details and any issues you encounter, to facilitate customer service interactions.

Recent customer reviews and testimonials for Budget Car Rental

Lynnann AKA Grandma

4-Star

2 months ago

The online experience is gratifyingly easy regardless if you’re tech savvy. Booked a vehicle for a family trip and am thrilled it went smoothly. Prior to trip emails covered everything. Once at destination airport the process went off without a hitch. I will comment we truly would have appreciated more “checkin” agents to make the line move faster. Also, it was sweltering?! We were all dripping. Unnecessary! The vehicle was immaculate and as advertised. Turning car back in was super quick and painless. Overall, absolutely competitive in price and afforded us a top notch experience from the Honolulu airport!

Brian Buckley

4-Star

2 weeks ago

Rented a car for 10 days. Got to the hotel and saw the tire pressure was off the charts on one tire and completely misaligned on the other three. Spent two hours trying to get the Kapolei shop to answer their phone (Avis/Budget Customer care couldn't), so following advice of their Support line I returned it to Honolulu Airport the next morning - time and fuel wasted. No apology for the extreme risk, sloppy maintenance or inconvenience, just another poorly kept car in exchange. The 9 days later we get insult on top of near injury as they surcharge our rental for being an hour overdue, plus the cost of two gallons of gas.

Thomas Myers

4-Star

a week ago

Terrible experience at this location. As I write this, I am still waiting on my rental that was reserved for a pickup more than an hour and 45 minutes ago and prepaid. They have changed my vehicle from a premium SUV to a minivan because they have no idea when the SUV will be available. Even after this, the minivan is still not ready. There is a stack of other customers dealing with long waits as well. Unacceptable service and business practices. I would have canceled my reservation and gladly spent more with another provider if I hadn’t done a prepaid rate. It’s unfortunate that industry Titans are able to neglect customer service and experience in such a horrible way and remain in business.

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Budget Car Rental Reviews Summary

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What do customers say about Budget Car Rental?

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Featured review

Budget Car Rental's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Budget Car Rental

Can I expect the rental vehicle to be in good condition when I pick it up from Budget Car Rental?

Does Budget Car Rental offer transparent pricing and avoid hidden charges?

How reliable is Budget Car Rental's customer service, especially for resolving issues that may arise during the rental period?

Recent customer reviews and testimonials for Budget Car Rental

Satisfaction Score

Overall Rating

About Budget Car Rental