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Aa Auto Traffic School & Class 'E' Driver Testing Center
Aa Auto Traffic School & Class 'E' Driver Testing Center

Aa Auto Traffic School & Class 'E' Driver Testing Center Reviews Summary

Driving School | Miami, FL

What do customers say about Aa Auto Traffic School & Class 'E' Driver Testing Center?

As of Apr 27, 2024, 430 customers have reviewed this business and rated it 4.1 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

100% recommend

Jennifer was anxious and nervous about the driving test and Nieves made her feel at ease and confident

staff to be very professional, helpful, and respectful

I truly appreciate her professionalism and attention to detail

Great place to do your driving tests

very professional and affordable

Horrible experience

the rudest person I ever talked to

the rudest person in the world

Absolute worst service

office is a dump and this place is a scam

The instructor rushed through a script

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 27, 2024
Last updated
April 27, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.1
/5
430
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
60%
Neutral
0%
Negative
40%
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Aa Auto Traffic School & Class 'E' Driver Testing Center's customer reviews analysis

AA Auto Driving School & Class "E" Driver Testing Ctr has polarized reviews that highlight both extremely positive and extremely negative experiences. Certain customers praise the school for its professionalism, affordability, and effectiveness, recounting experiences with instructors who are described as friendly, kind, patient, and attentive. These positive reviews often mention the staff going above and beyond to ensure a good experience, with particular commendation directed at an individual named Nieves for her personable and skilled approach. Contrarily, there are also customers who have had quite distressing encounters involving rude behavior, poor business practices, and unprofessional conduct. Complaints of appointments being unreasonably canceled, payment issues including cash-only transactions without receipts, and interactions with apparently aggressive staff depict a different picture of the company. This dichotomy of feedback suggests an inconsistent customer experience, with the potential for significant improvements in service and professionalism.

Positive Feedback

Several customers have expressed great satisfaction with their experiences at AA Auto Driving School, revealing a number of commendable aspects of the service. In instances of positive feedback, instructors are often noted for their friendliness, kindness, and direct yet supportive teaching styles. The environment is perceived as welcoming, promoting a comforting atmosphere for learners. Nieves, in particular, is highlighted for her remarkable interpersonal skills, ability to ease nervousness in students, and efficient service. Customers feel that their money is well spent, and appreciate the clarity of instructions, helping them to improve their driving abilities. The professional, helpful, and respectful nature of staff seems to have resulted in repeat patronage and recommendations, which speaks to the potential for a positive customer experience.

Concerns and Threads

The school faces severe censure from numerous dissatisfied customers reporting negative experiences. There are stark concerns about its business practices, with allegations of scams, non-transparent cash-only payment transactions, and refusal to issue receipts. A recurring criticism is customer service, with staff, particularly the same individual in various accounts, being labeled as rude, incompetent, and even aggressive towards students. Additional complaints include inappropriate conduct during driving tests, such as providing distractingly continuous and contradictory instructions, which has led to failures. These testimonies hint at a significant understaffing or training issue internally. With instances of such unprofessional behavior, customers are actively advising others to avoid the school and are alerting higher authorities to assess the business operations.

Frequently asked questions about Aa Auto Traffic School & Class 'E' Driver Testing Center

Are there any well-regarded instructors at AA Auto Driving School?

Yes, some reviews specifically praise an instructor named Nieves for excellent service and an ability to put students at ease, along with positive mentions of Ray, another instructor known for patience and professionalism.

Does AA Auto Driving School take only cash payments?

According to some customer reviews, the school has been criticized for its cash-only payment policy, which raises concerns about transparency and financial conduct.

What should I do if I experienced poor service at AA Auto Driving School?

If you encounter poor service, it is recommended to reach out to the school's management to address the issue. If the matter is unresolved, you may consider contacting regulatory bodies such as the DMV or BBB to file a formal complaint.

Recent customer reviews and testimonials for Aa Auto Traffic School & Class 'E' Driver Testing Center

Aa Auto Traffic School & Class 'E' Driver Testing Center
Amanda Milan
5-Star
4 months ago
This driving school is exponentially comforting. The instructor is so friendly and kind to all the customers and I took my test feeling like I was at home. The instructor was direct and upfront on all the information and reasons on how and why I could drive safer. I came out of this appointment an improved driver, feeling like my money was spent completely successfully, and the instructor looked out for my best interest and gave me a plan to make my license dreams and goals possible. Thank you AA for your amazing work, 100% recommend.
Aa Auto Traffic School & Class 'E' Driver Testing Center
Body Belly Baby - Maternity Center
5-Star
6 days ago
Horrible experience with this school that is a scam and needs to be reported . Cash payment only … to start with Rude and incompetent staff I had an appointment confirmed that got cancelled for no r re son the same day 5 hours before the appointment . I called and they told me I had not confirmed or responded to their message ! But they sent confirmation text messages that did not ask to confirm ?! Rude lady on the phone who needs to learn manners , customer’ service and change jobs as she is the rudest person I ever talked to . She changed the time of the appointment and basically bullied my daughter when we arrived -vert aggressive person, very rude and clearly unprofessional . What will not recommend this place at all . They are bad people with bad staff and bad business manner. They deserve to be checked as payments are only cash … quite suspicious and basically it looks like you pay for your license . Don’t take your children there . This is an ugly place in an ugly location with awful staff !
Aa Auto Traffic School & Class 'E' Driver Testing Center
Maria de los Angeles Oviedo
5-Star
a month ago
READ THE COMMENTS IF I REGRET ONE THING, IT WAS TRUSTING MYSELF AND NOT HAVING READ ALL THE BAD COMMENTS THEY HAVE, BECAUSE EVERYONE CAN'T BE WRONG From the first day I saw how she treated people badly but I said I'm here for my license. First of all, they canceled my class because they didn't have an internet connection and she schedules you whenever she feels like it, is it illogical? I want to make it clear that this comment is because she is the worst teacher, the rudest person in the world and beyond that because she treats me and speaks badly in front of other students. I was taking my exam, and you have an hour to do it, and she comes into the office and says STILL? SO LONG TO ANSWER THAT? And I MM stayed silent because I was super nervous about my first exam. When I FINISH, she tells me to come on Tuesday to take another class that she has some students so I can take the exam again, and I thank her. EVERYTHING COULD HAVE ENDED THERE, BUT SHE SAID, LET'S SEE WHERE YOU WERE WRONG. what SHE sees she says, Doesn't this make sense? And this, well of course is wrong? in front of people and with a raised, rude and attitude tone of voice. What I say is my first exam, it's okay to make mistakes as many times as necessary until I understand it. She got upset and yelled at me I'M NOT GOING TO WASTE MY TIME WITH YOU AND NOW YOU HAVE TO PAY ME $ EXTRA, I REPEAT, this is not because I didn't pass my exam because I don't want her to come and say that, This is because it is the worst of the worst. She doesn't know how to treat people, SHE want to make you look stupid too, I don't know if it's racism, classism, or what. and SHE has the nerve to ask me aha, what are you going to do? Do you want the appointment? and I was like, this lady has problems and to top it all off, she says I hate rude people in English, she believing that I didn't understand it just because I am not Cuban or American.
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About Aa Auto Traffic School & Class 'E' Driver Testing Center

Driving School
Driving School and Driver License Testing
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